Job Description

Administrator - Permanent Role

Location: Salford- Fully office based

Salary: £26,200 - £27,000 per annum
Permanent, Full-time

About the Role

My client based in Salford are looking for an Administrator to join their team. You'll play a crucial role in supporting individuals through Access to Work and private service journeys. You'll handle everything from coordinating equipment deliveries and arranging training sessions to liaising with clients and internal teams. Whether it's answering queries or managing logistics, you'll ensure our clients feel supported, informed, and empowered every step of the way.

Key Responsibilities

Respond promptly and professionally to email and phone enquiriesProcess Access to Work (ATW) and private workplace adjustment ordersManage payments and prepare standardised quotationsMaintain accurate data entry and manage internal systems efficientlyCollaborate across departments: Quotations, Training, Warehouse, Procurement, and moreFollow up on outstanding cases and ensure timely completion of service actionsAn excellent communicator - both verbal and written, with empathy and professionalismHighly organised - confident juggling tasks and managing time effectivelyProactive and problem-solving - able to take initiative and drive resolutions independentlyDetail-oriented - committed to accuracy in data and processIT proficient - skilled in Microsoft Office, email, CRMs (e.g. OCRM), and online forms (e.g. JotForm)Customer-focused - ensuring clients feel supported and well-informedA team player - thrives in collaboration and cross-functional communication

Ideal Experience

Prior experience in an administrative or coordination roleManaging shared inboxes and customer service processesFamiliarity with Access to Work or workplace adjustment services (preferred)Experience coordinating logistics for training, equipment, or coaching

Apply Now

If you're ready to make a difference and support a more inclusive working world, we'd love to hear from you.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.