Be Smoke Free is a specialist nurse-led tobacco addiction service run by Change Grow Live in partnership with Manchester Health Care Commissioning Service and Manchester City Council. Our aim is to raise awareness of the negative effects of smoking and to promote wellbeing in workplaces and other organisations across the city.
Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
You’ll work closely alongside our team to support our new and existing service users by answering phone calls, managing our email inbox, processing referrals, and monitoring our social media channels. We’re looking for someone with great communication and Microsoft Office skills to help us provide a friendly, enthusiastic and welcoming service.
Where: Manchester
When: We’re looking to get the right person in to the team
Hours: Full Time, 37.5h per week
Full Time Salary: £23,497.50 - £23,685.20 Pro Rata, dependent on experience
ResponsibilitiesAbout the role :
Be the first point of contact within the serviceTo process referrals through our Quit Manager system, ensuring that new email and telephone referrals are processedProvide new and existing service users with a friendly and welcoming experience, ensuring that queries are dealt with promptly and efficientlyHelp to record team meeting minutes and help to maintain shared spreadsheetsCollate, monitor, and report data/information and statistics as requiredHelp to manage our social media channels, providing responses to comments and messages where appropriateEnsure that all admin, record-keeping, and communication within the project are maintained
About you:
Ability to maintain confidentiality and act within professional boundariesExperience of communicating clearly and effectively with service users and team membersGood interpersonal and communication skills and a willingness to work flexibly as part of a teamConfident and effective communication skills, both verbally and in writing and solid numeric skillsWillingness to attend induction training and ongoing development trainingUnderstanding of Tobacco Addiction services (desirable but not essential)Experience of working in an office environment (desirable but not essential)What we will give to you:
25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” pro rataFlexible working arrangementsPaid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist ProgrammeContributory pension schemeA great selection of benefits incl. discounts for shopping, cinema, holidays, etc.A friendly and supportive teamTraining, career development & progression opportunitiesRefer a friend scheme and receive generous vouchers if candidate is successful
Please read attached Job Description for a more detailed out line of responsibilities and Person Specification
If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.
If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (www.gov.uk)
Salary Range (pro rata if part time) CGL points 17 to 18 (£23,497.50 - £23,685.20) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 2/12/2024 Closing Date 24/11/2024 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Sam Lindsay | sam.lindsay@cgl.org.uk This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level. Options ApplyApplyShareEmail this job to a friendRefer <p style="margin: 0cm;"><span style="font-size: 14.0pt; font-family: 'Century Gothic',sans-serif;">Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.</span></p><p style="margin: 0px;"><span style="font-size: 14.0pt; font-family: 'Century Gothic',sans-serif;"> </span></p> Share this vacancy on your newsfeed
We believe that having diverse people working as part of our team makes us the organisation that we are.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.
The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.
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