What We Do:
Our client is committed to providing first-class IT services for SMEs. Their customers are at the heart of everything they do, and they are dedicated to delivering an outstanding customer experience every time they interact. This is a great opportunity to join an exciting start-up with substantial growth potential.
Our Values:
Our values guide our business, employees, suppliers, and customers and serve as our North Star:
Provide excellent customer serviceLead with a growth mindsetBe a great communicatorBe accountableThe Purpose of the Role:
Looking for a junior administrator to work closely with our project coordinator to ensure projects are completed on time. The role will also involve supporting the sales manager with quotes and other administrative duties. Reporting to the Head of Commercial, this role will also include involvement with accounts (training will be provided).
Main Responsibilities:
Ensure all projects are completed within the set timescaleAnswer incoming calls and redirect as necessaryTrack all projectsUpdate projects from new ordersMaintain updated Standard Operating Procedures (SOPs)Set up new phones (mobile and VOIP)Generate quotes for the sales managerEnsure CRM is regularly updated with new informationProcess purchase invoicesWork on mobile phone bills (CDRs)Update sales invoicesAssist the Head of Commercial with ad hoc administrative tasksGeneral Responsibilities:
Ensure the company's standards for delivering a distinctive customer experience are maintained in all business interactions.Comply with the company’s HR policy and conditions of employment.Adhere to the company's security and anti-bribery policies.Promote a professional company image and comply with Equal Opportunities and Business Conduct policies.Read and comply with all other company standards, policies, procedures, and agreements.Skills:
Strong communication skillsAbility to deliver exceptional customer serviceWorking knowledge of MS Office (Word, Excel)High level of accuracyEagerness to learn and develop (training provided)Good phone handling skillsExcellent prioritisation and organisational skillsBenefits:
Preferential rate on personal IT equipment22 days holiday plus bank holidaysBirthday off to celebrateFree parkingPension planTraining to support career progressionOffice snacksDog-friendly office