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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and highlight your experiences that directly relate to this position.

For accommodations or support with the application process please email UMSI Human Resources at [email protected].

Job Summary

The School of Information (UMSI), a progressive, interdisciplinary professional school offering five academic programs, has an exciting opportunity for an Admissions and Administrative Coordinator. Reporting to the Assistant Director of Admissions and Recruitment Operations, this role provides critical support for areas of recruitment, admissions, office management, and events for the Recruitment and Admissions Team.

Who We Are

The Recruitment, Admissions and Financial Aid (RAFA) Team is a high-performing team of professionals motivated to create a positive experience for all applicants to our programs. We are responsible for all recruitment and admission activities for our 3 residential undergrad and master's programs and our online master's degree program. 

The School of Information is a progressive, interdisciplinary professional school that offers five academic programs. UMSI delivers innovative, elegant and ethical solutions connecting people, information and technology. The school was one of the first iSchools in the nation and is the premier institution studying and using technology to improve human-computer interactions. Our school mission is to create and share knowledge so that people will use information - with technology - to build a better world.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

Generous time off (Vacation, Holidays, Season Days, Family Leave)A retirement plan that provides two-for-one matching contributions after 12 months of eligible service, with immediate vestingMany choices for comprehensive health insuranceDental and vision insuranceLife insuranceLong-term disability coverageFlexible spending accounts for healthcare and dependent care expensesTuition support programResponsibilities*Be the front-line staff for answering and triaging inquiries received by phone, email, and in-person Support overall application processing goals as the lead processor for application materials including verification of transcripts, GPA calculations, TOEFL scores, and other documents; working with applicants to ensure all materials have been received and processed Manage the application deferral process (tracking applicant requests, updating official records in WA, updating relevant reports shared with internal and external partners, maintaining communication and confirmation of future enrollment)Be the lead for the I-20 process for incoming students, and other student data processingHire and train temporary staff for front office coverage and office supportOversee the creation of customer service guidance documents and identify and support areas that need additional expansion to help create a comprehensive customer service handbookConfirm and organize logistics of All UMSI Recruitment and Admissions events; room scheduling, catering, visitor accommodations, signage, event support (working events, setting up, taking down, clean up), and technology needs and set upRequired Qualifications*Bachelor's degree or an equivalent combination of education, certification, and experienceMinimum of 2 years experience in a related role including confidentiality, timeliness, customer service, organization, prioritization, and troubleshooting to successfully achieve resultsExperience with web-based systems, databases, and basic spreadsheetsAbility to relate well with diverse students, faculty, and staffWork Schedule

This is an in-person position during training, with an option to transition to hybrid after the first 3 months. A minimum of 3 days in person will be required. You may be required to travel to multiple locations on and off campus. The main office workspace for this position is currently located in The Collegian Building, 333 Maynard Suite 500 Ann Arbor, MI until May 2025 when we will be relocating to the new Leinweber Computer Science and Information building at 2200 Hayward St. Ann Arbor, MI.  Punctual and regular attendance is required. You may be required to work during non-business hours and on weekends based on the requirements for your position.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional InformationVisa sponsorship is not available for this position.The salary range for this position is $50,000 to $56,000. Salary is determined by direct relevant experience and demonstrated past performance results while ensuring equity on our team. All candidates are encouraged to discuss salary questions to honor alignment and transparency throughout the recruiting process. Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.