Monday - Friday 3:00 p.m.- 11:00 p.m. 

Key Responsibilities:

·       Respond to inquiries about the facility within designated timeframes, providing accurate and helpful information.

·       Develop therapeutic relationships with patients and their families, fostering a supportive and empathetic environment.

·       Perform benefit eligibility checks to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or their significant other.

·       Collaborate with medical and psychiatric personnel within the facility to ensure appropriate recommendations regarding pending referrals.

·       Coordinate admission and transfer processes from referral sources and between levels of care within the facility.

·       Maintain knowledge of milieu management principles to ensure a safe and therapeutic environment.

·       Communicate projected admissions promptly to designated internal representatives.

·       Ensure all clinical information from referral sources or patients, including medical comorbidity information, is received prior to patient admission whenever possible.

·       Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to the patient or their family.

·       Possess skills in preparing and maintaining accurate medical record documentation to facilitate authorization at the requested level of care by the payor.

·       Complete initial pre-authorization for treatment and admission prior to admission whenever possible, following payor timeframe guidelines.

·       Admit the patient to the registration and accounting system, completing all admission and consent forms with the patient.

·       Demonstrate a positive, empathetic, and professional attitude towards customers at all times, prioritizing patient safety and addressing any concerns or complaints promptly.

·       Coordinate care for patients who are not being admitted, ensuring they receive appropriate follow-up care and referrals.

·       Demonstrate a sense of urgency related to patient safety and provide excellent customer service.

·       Conduct safety checks and ensure supervision is conducted at designated intervals as required by special precautions or individualized guidelines.

Benefits:

·     Medical, Dental, Vision, EAP, Tuition Reimbursement, Paid Holidays, Vacation, Sick, Extended Sick, Personal Days and much more!

We are seeking an individual with a strong commitment to providing exceptional patient care and support during the admissions process. If you possess the required qualifications and are passionate about making a difference in the lives of patients, we encourage you to apply.

Qualifications:

·       Bachelor's degree in a social services field (if allowed by the state).

·       Master's degree in a social services field such as psychology, counseling, social work, sociology, health administration, nursing, or RN preferred.

·       One or more years of experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

Licenses/Designations/Certifications:

·       Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates.

·       CPR and de-escalation/restraint certification required (training available upon hire and offered by the facility).

·       First aid certification may be preferred based on state or facility requirements.