Work where every moment mattersEvery day over Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkRushford Center one of Connecticutrsquos leading providers of addiction and mental health services is nationally recognized for delivering outstanding prevention treatment and recovery programs We offer a wide range of programs including Acute Care and Evaluation Residential Addiction Treatment Individual Group Family Therapy Intensive Outpatient programs and Community Support Programs Through the passion of our specialists we continue to treat every patient with care compassion and respect while providing affordable and accessible servicesJob SummaryAnswers and triages calls coming into the Admission center Processes referrals and requests for service from prospective clients and professionals directs requests to the most appropriate level of care Responsible for bed management for Rushford residential programs with a focus on excellent internal and external customer service Maintains a strong working knowledge of all applicable computer systems that affect and support bed placement and transfer activitiesJob ResponsibilitiesTriages clinical needs of callersreferrals Utilizes scripted Rushford screening tool and decision tree to direct prospective clients to the most appropriate residential or ambulatory level of care for assessment servicesListens for urgency crisis to coordinate andor involve emergency services as necessaryPartners with physicians and clinical leadership in the communication of clinical issues related to client placementflowSchedules ambulatory and residential assessments adhering to Rushford standards for emergent urgent and routine needsFocuses on efficient bed management to ensure open beds are filled as soon as possibleRefers clients to appropriate alternate facilities when Rushford is unable to meet these needsProcesses direct referrals from professionals with attention to medical acuity psychiatric stability and prescribed medicationsAccurately collects and enters demographic and insurance information from prospective client andor referral sources into business softwareVerifies eligibility and benefits on the Department of Social Services Website and Availity or other web sites for commercial providersMaintains point of clinical contact with outside referral sources to secure clinical information regarding pending transfer activity and resultant client placement needsAchieves seamless delivery of services by appropriately involving colleagues physicians nurses and other staff to ensure commitment communication and cross functional linkageCollaborates with Admission and Program Managers to achieve utilization goals and ensure availability and accuracy of intake appointments and access to servicesEffectively manages bed resources to support client demandEnsures the smooth functioning of the bed management process in order to reduce wait times and avoid unnecessary movement of clientsServes as point of contact to communicate with physicians and nurses regarding availability of direct admissions and transfers to support timely placementSupports unitdepartment management in the facilitation of inter and intra unit problem resolutionPartners with clinical leadership and management to define reduce and eliminate processes that may negatively affect client throughputefficient delivery of care and implement improvements ldquoStudy and adjustrdquo each change to achieve cost effectiveness and desired resultIncrease effective bed capacity by identifying barriers in bed assignment processes and collaborate with clinical management in the resolution of these issuesDocuments and reports on timeliness of client placement activities and issues of concern related to efficient throughputPulls client forward as unexpected beds become availableMonitors clinical and fiscal goals and objectives to address specific issues and support throughput effortsDevelops effective relationships with Transportation options to enhance client flow and bed managementPerform other related duties as requiredWork where every moment mattersEvery day over Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkRushford Center one of Connecticutrsquos leading providers of addiction and mental health services is nationally recognized for delivering outstanding prevention treatment and recovery programs We offer a wide range of programs including Acute Care and Evaluation Residential Addiction Treatment Individual Group Family Therapy Intensive Outpatient programs and Community Support Programs Through the passion of our specialists we continue to treat every patient with care compassion and respect while providing affordable and accessible servicesJob SummaryAnswers and triages calls coming into the Admission center Processes referrals and requests for service from prospective clients and professionals directs requests to the most appropriate level of care Responsible for bed management for Rushford residential programs with a focus on excellent internal and external customer service Maintains a strong working knowledge of all applicable computer systems that affect and support bed placement and transfer activitiesJob ResponsibilitiesTriages clinical needs of callersreferrals Utilizes scripted Rushford screening tool and decision tree to direct prospective clients to the most appropriate residential or ambulatory level of care for assessment servicesListens for urgency crisis to coordinate andor involve emergency services as necessaryPartners with physicians and clinical leadership in the communication of clinical issues related to client placementflowSchedules ambulatory and residential assessments adhering to Rushford standards for emergent urgent and routine needsFocuses on efficient bed management to ensure open beds are filled as soon as possibleRefers clients to appropriate alternate facilities when Rushford is unable to meet these needsProcesses direct referrals from professionals with attention to medical acuity psychiatric stability and prescribed medicationsAccurately collects and enters demographic and insurance information from prospective client andor referral sources into business softwareVerifies eligibility and benefits on the Department of Social Services Website and Availity or other web sites for commercial providersMaintains point of clinical contact with outside referral sources to secure clinical information regarding pending transfer activity and resultant client placement needsAchieves seamless delivery of services by appropriately involving colleagues physicians nurses and other staff to ensure commitment communication and cross functional linkageCollaborates with Admission and Program Managers to achieve utilization goals and ensure availability and accuracy of intake appointments and access to servicesEffectively manages bed resources to support client demandEnsures the smooth functioning of the bed management process in order to reduce wait times and avoid unnecessary movement of clientsServes as point of contact to communicate with physicians and nurses regarding availability of direct admissions and transfers to support timely placementSupports unitdepartment management in the facilitation of inter and intra unit problem resolutionPartners with clinical leadership and management to define reduce and eliminate processes that may negatively affect client throughputefficient delivery of care and implement improvements ldquoStudy and adjustrdquo each change to achieve cost effectiveness and desired resultIncrease effective bed capacity by identifying barriers in bed assignment processes and collaborate with clinical management in the resolution of these issuesDocuments and reports on timeliness of client placement activities and issues of concern related to efficient throughputPulls client forward as unexpected beds become availableMonitors clinical and fiscal goals and objectives to address specific issues and support throughput effortsDevelops effective relationships with Transportation options to enhance client flow and bed managementPerform other related duties as requiredQualificationsAssociates degree or equivalent experienceCertified Addiction Counselor CAC preferredBachelors degree in human services social work or related field is preferred years of customer service experienceExperience in a mental healthsubstance abuse facility is preferredOffice experience is preferredKnowledge of drug and alcohol treatment or disease concept of addiction preferredDemonstrated computer skills with working knowledge of Microsoft Office productsDemonstrated organizational and multi tasking skillsGood interpersonalwritten communication skillsAbility to perform duties with minimal directionAs a Hartford HealthCare entity Rushford provides eligible employees with an extensive benefits package consisting ofMedical and dental benefitsk plan with employer matchGenerous paid time off with accrual starting on the date of hire including six paid holidaysAdditional voluntary benefits as well as employee discount programsWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentQualificationsAssociates degree or equivalent experienceCertified Addiction Counselor CAC preferredBachelors degree in human services social work or related field is preferred years of customer service experienceExperience in a mental healthsubstance abuse facility is preferredOffice experience is preferredKnowledge of drug and alcohol treatment or disease concept of addiction preferredDemonstrated computer skills with working knowledge of Microsoft Office productsDemonstrated organizational and multi tasking skillsGood interpersonalwritten communication skillsAbility to perform duties with minimal directionAs a Hartford HealthCare entity Rushford provides eligible employees with an extensive benefits package consisting ofMedical and dental benefitsk plan with employer matchGenerous paid time off with accrual starting on the date of hire including six paid holidaysAdditional voluntary benefits as well as employee discount programsWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your moment