Job Requisition ID #

25WD85860

Position Overview

Virtual and augmented reality are transforming design and creation through new immersive and collaborative experiences that will impact how major segments like entertainment, architecture, engineering, construction, and manufacturing converge. The industry is being transformed by XR technology growth, creating new ways of working to review, collaborate and create. 

We are looking for an XR Adoption Specialist to join our Autodesk Workshop XR Customer Success team. As an XR Adoption Specialist you are responsible for supporting Customers and ensuring their successful use and growth of our products in a proactive way. You will work closely with Product Sales Specialists and XR Implementation Specialists to ensure a smooth handoff and to support and facilitate the customer’s entire journey from onboarding to adoption and finally to renewal. You will coordinate with other teams such as Product and Engineering to ensure the highest quality customer experience possible. As an XR Adoption Specialist may also participate in the pre-sales process to help demonstrate the value of our product offerings and build customer confidence in the solutions. It's a bonus if you have experience with AR/VR or you like playing VR games! 

Responsibilities 

Working with customers as consultative relationship builders to identify business goals and success metrics and keeping track of progress 

Providing feedback and guidance to customers and working with them to adopt best practices 

Building adoption programs, playbooks, and processes to ensure expansions and renewals 

Developing reporting and data visualization to monitor customer health and identify actionable trends  

Providing Sales with insights to aid/steer upsells and renewals 

Working with Product and Engineering to understand reported technical issues 

Providing product feedback to Product Team to aid/steer product enhancements 

Contributing to customer enablement programs by partnering with internal stakeholders to create content as needed to ensure that customers can help themselves 

Partnering with internal stakeholders to develop and implement success plans for each assigned customer, with a focus on demonstrating business ROI around desired used cases  

Directing focus and resources according to customer tiering based on spend and churn risk 

Developing and maintaining Voice of Customer (VoC) Program 

Minimum Qualifications 

5 years of experience in a Customer Success or Account Management role

Experience in high-tech / SaaS industry is desirable

implementations/onboarding, technical support, or general account management

4 Year Degree or equivalent experience 

Occasional travel (10%)

 

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

 

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

 

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $83,900 and $144,760. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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