Join a team recognized for leadership, innovation and diversity

Advanced Field Service\nEngineer

Location: Chile

Who Are We?

Honeywell International\nis a $40 billion diversified Fortune 100 leader with more than 131,000
employees in 100\ncountries around the world. We invent and manufacture technologies that
address some of the\nworld’s toughest challenges linked to global macro trends like energy
efficiency, clean energy\ngeneration, safety and security, globalization, and customer productivity.

The Aerospace Technical\nSupport Organization, ATS, responds to customer technical inquiries 24
hours a day, 7 days a\nweek. The organization responds to issues globally and across all aerospace
products and systems.\nAll team members provide their support for customer satisfaction and added
value to Honeywell by\nensuring that the required customer, product, and system support exists for
timely issue resolution.

What Are We Looking For?

An exciting opportunity\nhas become available for an experienced and highly skilled individual to join
our Americas FSE team as\nan Advanced Field Service Engineer role where you will provide value to
our assigned Airline\nCustomers by driving satisfaction and effortless experience. You will\ninvestigate
and resolve technical\nissues primarily serving the Airline Aviation customers. You will provide
mechanical and\nelectrical technical support remotely as a member of our Aerospace Technical
Support global network.\nThis could be in the form of telephone, email, onsite visits, and HUB
support as needed. You\nwill also develop customer relationships to fully understand and support
their technical support\nneeds. You will drive organizational knowledge by capturing and sharing
knowledge gained during\nissue resolution process.

Key Responsibilities

Being single point of\ncontact/customer focal of assigned Airline Customers for Honeywell
mechanical and\nelectrical product and/or system technical issues.The Advanced Field\nService Engineer support person shall be knowledgeable on all
Honeywell\nMechanical/Electrical product/systems installed on the various platforms
including working\nknowledge of aircraft components and systems as required by the assignment.Provide direct\ntroubleshooting assistance to the assigned Airline Customers and responding\nreal-time
to customer technical\ninquiries via phone/email and on-site presence, as necessary. You must have\nsubstantial Air Transport and Regional (ATR) experience, and knowledge.Participate with\nBusiness Units to provide input regarding the planned effort to develop and\ndeploy
the support requirements\nfor the Product, System and Services.Routing and escalation\nof technical and business issues within the support organization.Strong time management\nskills with the ability to manage conflicting priorities. Exhibits sound\nindependent
judgment in assessing\npriorities, needs and problem resolution. Manage and document\ncustomer communications via SFDC and own case closure.Routing and escalation\nof technical issues within the support organization.Analyze technical\nissues and determine corrective action planBecome prime Honeywell\ncontact with Customer with regards to product reliability
and maintainability for\nin-service aircraft.Provide frequent\n(daily & weekly) updates on customer issues and RAIL to leadership to\ncollaborate
across the internal\nfunctions and generate solutions to customers. Attend daily customer\nmeetings.Ensure positive\nHoneywell image. Interact effectively\nunder established MOS.Report imminent AOG\nand significant issues affecting dispatch or by customer request to ATS. Provide on-site field\nservice support by deploying to customer aircraft locations
to resolve complex\ntechnical issues as required.Build relationships\nwith assigned Airline Customers with periodic visits regularly scheduled
calls and face-to-face\nquarterly visits/meetings at assigned Airline Customers locations.Support ATS (Hub) on\nnetwork responding to CASES from customers.Strong\ncustomer-centric mindset.Provide AOG and\non-wing support, both routine and emergencyAbility to proactively\nevaluate circumstances and drive resolution of issues. Participate in weekly\nCCT/CBM meetings and quarterly review sessions with the customer.\"Maintain ownership of\ntechnical issue through closure.Participate actively\nin technical expert teams.Contribute to\nknowledge management of technical issues for easy re-use.Provide significant\ncollaboration and coaching to peers, based on knowledge and expertise.Participate in project\nteams: product/technical related, process related, organizational related.You will have a degree\nor strong proven experience in avionics and mechanical/aviation/aerospace.You must have previous\nand considerable experience within the maintenance and troubleshooting of
avionic/mechanical\nproducts.Previous experience\ntroubleshooting various APU’s such as 131-9A/9B, 331-350 and, 331-500 models,
aircraft mechanical\nsystems such as environmental control systems, cabin pressure control,
oil systems, bleed air,\nhydraulic, pneumatic systems, thrust reversers, Wheels and Brakes,
actuators, valves, air\nturbine starters, sensors, and switches.Will be required, on\noccasion to work off-hours, on weekends, and/or holidays in support of
assigned Airline\nCustomer operation.

Basic Qualifications

Bachelor’s degree in\nengineering or related technical fields or 10 years of experience in lieu of\ndegree
Minimum.10 years of experience\ntroubleshooting Avionics and Mechanical systems on business, commercial,
and/or military\naircraft.Minimum 5 years’\ncustomer facing support experience and/or products.Airframe and\nPowerplant (A&P) license or equivalent desired.

Additional\nQualifications

Airline experience or\nknowledge would be desirable.Utilization of\nAccelerator and tools to streamline work processes.Ability to work\nindependently with little supervisionAbility to think\nclearly and remain professional under stress induced and time pressure\nsituations.Strong written and\nverbal communication skills.Microsoft office\nskills (Excel, Word, PPT, Outlook, Teams)Saleforce.com (SFDC),\nNICE InContact, Team Center.Ability to take\ndecisions under pressure, adaptability to change and strong analytical skills.Aerospace business\nacumen.Ability to proactively\nevaluate circumstances and drive resolution of issues.Ability to develop and\ncontinuously improve processes.Additional InformationJOB ID: HRD253519Category: Customer ExperienceLocation: Avenida el Bosque Norte 500 Piso 8,Santiago,REGION METROPOLITANA,750-0007,ChileNonexemptGlobal (ALL)