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As an Advanced Field Service Engineer–Mechanical (Engines/APU) here at Honeywell, you will be an integral member of the Americas FSE team at Honeywell, dedicated to providing exceptional support to our assigned Fractional Aircraft Operator. Your primary responsibility will be to enhance customer satisfaction through effective technical support and issue resolution.

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You will serve as a critical resource for one of the largest fractional aircraft operator customers. Your role will include onsite mechanical technical support primarily for Engines and Auxiliary Power Units (APU) at the customer location in Columbus, Ohio, as part of our Aerospace Technical Support global network. This support may include assistance via telephone, email, onsite visits, and HUB support, as necessary. Building strong relationships with customers to understand and address their technical needs is essential.

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Your contributions will directly influence the efficiency, productivity, and safety of our customers' operations through top-tier technical support and services.

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You will report directly to the Senior Field Service Engineering Manager and will be working 100% onsite at client location in Columbus, OH.

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KEY RESPONSIBILITIES

\n\nServe as the single point of contact and customer focal onsite, supporting the fractional aircraft operator for all Honeywell mechanical product and system technical issues\nThe Advanced Field Service Engineer support person shall have comprehensive knowledge of Honeywell mechanical products, including HTF Engines (HTF7000, HTF7350, HTF7700, HTF7500) and various APUs (RE220, 36-150, RE100), Forge/EEI, as well as related aircraft components and systems relevant to the assignment\nAttend daily operational meetings with the customer\nProvide AOG and on-wing support for both routine and emergency situations\nCreate and manage technical cases, documenting communications within SFDC\nEnsure timely and effective communication with all stakeholders\nAttend quarterly technical and core team meetings to share insights and best practices\nOffer technical assistance for customer service hubs and line bases, including deployment from Columbus as required\nMonitor aircraft cancellations or delays attributed to Honeywell\nConduct training sessions regarding Honeywell products and systems\nMonitor Honeywell product/system performance to facilitate proactive maintenance strategies\nCapture and share knowledge gained from issue resolution efforts\nManage the escalation of technical and business issues as required\nProvide direct mechanical troubleshooting assistance to the customer via phone, email, and onsite, as necessary\nPossess substantial experience in Business and General Aviation (BGA)\nCollaborate with Business Units to provide input on the development and delivery of support requirements for products, systems, and services\nExhibit strong time management skills and the ability to manage multiple priorities effectively using sound judgment\nAnalyze technical issues and develop corrective action plans\nEstablish yourself as the primary Honeywell contact for customers regarding product reliability and maintainability for in-service aircraft\nProvide regular updates (daily and weekly) on customer issues and relevant key metrics to leadership, fostering collaboration across internal functions to generate solutions\nUphold a positive image of Honeywell while interacting effectively within established Management Operating Systems (MOS)\nBuild and nurture relationships with assigned customers\nSupport ATS on the network by responding to cases from customers\nMaintain a strong customer-centric mindset and proactively evaluate circumstances to drive resolution of issues\nParticipate in weekly CCT/CBM meetings and quarterly review sessions with customers\nTake ownership of technical issues until closure\nEngage actively in technical expert teams and provide collaboration and coaching to peers based on your knowledge and expertise\nParticipate in project teams related to products, technical matters, processes, and organizational initiatives\nBring proven experience in mechanical engineering within the aviation or aerospace sector\nDemonstrate extensive experience in the maintenance and troubleshooting of mechanical products, including various APU models (36-100/150, RE100/220) and engines (HTF7000, HTF7350, HTF7700, HTF7500), as well as aircraft mechanical systems related to environmental control, cabin pressure, oil systems, bleed air, hydraulic systems, and more\nOccasional off-hours, weekend, and holiday work may be required to support customer operations\nTravel: up to 10% U.S\n\n

BENEFITS OF WORKING FOR HONEYWELL

\n\nBenefits – Medical, Vision, Dental, Mental Health\nPaid Vacation\n401k Plan/Retirement Benefits (as per regional policy)\nCareer Growth\nProfessional Development \n\n

For more information: https://benefits.honeywell.com/

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The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

 

U.S. PERSON REQUIREMENTS 

Due to compliance\nwith U.S. export control laws and regulations, candidate must be a U.S. Person,\nwhich is defined as, a U.S. citizen, a U.S. permanent resident, or have\nprotected status in the U.S. under asylum or refugee status. 

YOU MUST HAVE

\n\n6+ years of experience troubleshooting mechanical systems on business, commercial, and/or military aircraft\n7+ years of customer-facing support experience\nHigh School Diploma or GED\n\n

WE VALUE

\n\nBachelor’s degree in engineering or related technical field\nExperience or knowledge of Business General Aviation and Airline operations\nAirframe and Powerplant (A&P) license or equivalent\nExperience utilizing Accelerator tools to streamline work processes\nAbility to work independently with minimal supervision\nClear thinking under stress and pressure with professionalism\nStrong written and verbal communication skills\nProficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)\nFamiliarity with Salesforce.com (SFDC), NICE InContact, and Team Center\nStrong decision-making capabilities under pressure, adaptability to change, and analytical skills\nAcumen in the aerospace business and the ability to consistently develop and improve processes\nAbility to proactively evaluate circumstances and drive resolution of issues\nAbility to develop and continuously improve processes\n\n

ABOUT HONEYWELL

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Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: https://www.honeywell.com/us/en

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THE BUSINESS UNIT

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Honeywell Aerospace Technologies (AT) products and services are found on virtually every commercial, defense, and space aircraft in the world. We build aircraft engines, cockpit and cabin electronics, wireless engagement systems, mechanical components and more, and engage many of them via our high-speed Wi-Fi offerings. Our solutions create healthier air travel, more fuel-efficient and better-maintained aircraft, more direct and on-time flight arrivals, safer skies and airports, and more comfortable flights, along with several innovations and services that reflect exciting and emerging new transportation methods such as self-reliant and supersonic flight. Revenues in 2023 for Honeywell Aerospace Technology were $14B and there are approximately 21,000 employees globally. To learn more, please visit https://aerospace.honeywell.com/

Additional InformationJOB ID: HRD257587Category: Customer ExperienceLocation: Columbus,Ohio,United StatesNonexemptMust be a US Person or able to obtain export Authorization.Customer Experience (GLOBAL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.