THE FUTURE IS WHAT WE MAKE IT.
Advanced Field Service Engineer
Manila, Philippines
Drive the development of on-site installation, servicing and repair processes of complex equipment and systems. You will provide technical presentations to an audience of customers, other industry peers and competitors. You will drive revision and correction of work instructions and customer-facing training guides used by field installation specialists. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.
Key ResponsibilitiesValidate customer request Educate customer and field techniciansWrite documentation used by field techniciansEnsure Right and Fast DeliveryWE VALUEPrevious industry experiencePrevious technical/installation experiencePrevious customer service experienceGood written and oral communicationAdvanced DegreeGood presentation skillsAdditional InformationJOB ID: HRD248235Category: Customer ExperienceLocation: 32nd Corner 3rd Avenue, Level 25 and 26 , The Curve BGC,Bonifacio Global City Taguig,Manila,CENTRAL LUZON,1630,PhilippinesNonexemptGlobal (ALL)