Schneider Electric has an opportunity for an Advanced Tech Support Intern in our Apodaca (PIIT), Nuevo León location.

Our Advanced Technical Support team supports our clients during important moments. We are looking for candidates with a customer-centric mindset who are eager to learn about the operation and various applications of our wide range of products that we support.

 

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment. 

 http\://www.youtube.com/watch?v=YtExntUe89c 

Great people make Schneider Electric a great company. 

 

What do you get to do in this position? 

Learn the main features and most common applications of a Schneider Electric product family Provide remote support (emails, chats, web) to internal and external clients on simple technical questions. Creation of cross references of Schneider Electric products vs products of other brands. Support in activities of installation, uninstallation and setup of equipment in the laboratories. Monitor the status of cases that require more analysis time (advanced technical support).
Support with performance, management and general documentation and also data management of the teams involved.