Advertiser Support Associate, CS Sponsored Ads
Amazon.com
The Advertising Support Associate provides exceptional support to Advertisers and acts as the primary interface between Amazon and its Advertisers. The associate will be responsible for providing accurate solutions to the issues raised by the Advertisers in a timely manner. An Advertising support associate is expected to resolve the Advertiser's queries, address any system issues, drive process improvements and contribute to a healthy team environment while meeting the goals on KPIs (Key Performance Indicators).
Key job responsibilities
The Advertising Support Associate
• empowers self-service Advertisers with the on-time right assistance to enable them to confidently and effectively grow their business with Amazon. These effective support interactions address immediate issues and unlock future business opportunity.
• is in-charge of handling inbound email, phone and chat contacts from self-service Advertisers and uses best judgement, research and probing questions to understand the Advertisers’ issue, uses knowledge and Standard Operating Procedure (SOP) guidance to provide prompt and accurate solutions to the issues raised by the Advertiser
• uses strong interpersonal skills to maintain fluent conversations with Advertisers.
• maintains a positive and professional demeanour always portraying the company in a positive light and effectively managing difficult issues.
• demonstrates excellent time-management skills while using departmental resources, tool, policies and procedures.
• proactively reports operational challenges to manager/team lead and escalates to the right contacts.
• contributes to a positive work environment and proactively aids teammates with difficult contacts as needed.
• expected to handle all 3 channels chat, phone and emails.
A day in the life
The Advertising Support Associate plays an exciting and important role for Amazon by consulting with the Advertisers to resolve their queries/concerns and unblocking them and anticipates their needs and offers recommendations to grow their business
About the team
The Advertising Support Team is Customer obsessed and takes pride in providing exceptional support to the Amazon Advertiser. We are a cohesive and inclusive team and display the Amazon Leadership Principles in everything we do.
Key job responsibilities
The Advertising Support Associate
• empowers self-service Advertisers with the on-time right assistance to enable them to confidently and effectively grow their business with Amazon. These effective support interactions address immediate issues and unlock future business opportunity.
• is in-charge of handling inbound email, phone and chat contacts from self-service Advertisers and uses best judgement, research and probing questions to understand the Advertisers’ issue, uses knowledge and Standard Operating Procedure (SOP) guidance to provide prompt and accurate solutions to the issues raised by the Advertiser
• uses strong interpersonal skills to maintain fluent conversations with Advertisers.
• maintains a positive and professional demeanour always portraying the company in a positive light and effectively managing difficult issues.
• demonstrates excellent time-management skills while using departmental resources, tool, policies and procedures.
• proactively reports operational challenges to manager/team lead and escalates to the right contacts.
• contributes to a positive work environment and proactively aids teammates with difficult contacts as needed.
• expected to handle all 3 channels chat, phone and emails.
A day in the life
The Advertising Support Associate plays an exciting and important role for Amazon by consulting with the Advertisers to resolve their queries/concerns and unblocking them and anticipates their needs and offers recommendations to grow their business
About the team
The Advertising Support Team is Customer obsessed and takes pride in providing exceptional support to the Amazon Advertiser. We are a cohesive and inclusive team and display the Amazon Leadership Principles in everything we do.
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