Posted Date :

10 Feb 2025

Function/Business Area :

Customer Service

Location :

Agra 1 - Lohamandi

Job Responsibilities :

1. Migration of free trial customers to paid customers through outbound
calls
2. Liaison with customer for upselling and cross selling
3. Handle inbound customer queries and explain about the product and
offer information
4. Manage and resolve customer complaints
5. Enter new customer information into the system and update existing
customer information
6. Identify and escalate priority issues
7.Follow communication procedures, guidelines and document all call
information according to standard operating procedures

Education Requirement :

10+2/Non technical Graduate

Experience Requirement :

6 - 12 Months

Skills & Competencies :

1. Knowledge in telesales
2. Speak and write local language
3. Verbal and listening skills
4. Interpersonal Skills
5. Attention to detail
6. Result oriented
7. Customer centricity

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