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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Advisory, Insights & Excellence (AIE) Lead

Position Overview

We are seeking a seasoned professional leader to head our Advisory, Insights, Excellence function. This strategic leadership role requires an exceptional individual who will lead a high-performing team responsible for data-driven insights, operational excellence, and sustainability initiatives while delivering transformational outcomes for our banking client.

This role offers the opportunity to lead transformational change for a major banking client while building and developing a world-class team across multiple disciplines. The successful candidate will be a strategic leader who combines deep technical expertise with exceptional people leadership skills.

Key Leadership Responsibilities

Strategic Leadership & Team Management

Lead and develop a multidisciplinary team across advisory, insights and excellence functions

Provide strategic direction and vision to drive long-term client success and capability building

Foster a culture of excellence, innovation, and continuous improvement across all team activities

Manage complex, geographically dispersed teams in a fast-paced, high-pressure environment

Advisory Excellence

Deliver strategic guidance and support to help the Bank achieve long-term objectives and navigate complex challenges

Leverage deep industry expertise to provide valuable insights and recommendations that drive business growth

Develop and implement future-focused strategies based on market trends and best practices

Champion technology integration and digital FM solutions to streamline processes and enhance service delivery

Data & Insights Leadership

Transform data collection into actionable intelligence that drives strategic decision-making and performance optimization

Lead advanced data analysis initiatives, translating complex datasets into clear, actionable insights

Oversee the development of performance measurement frameworks and KPI tracking systems

Drive innovation through data-driven insights, identifying opportunities for new services and cost-effective solutions

Establish and maintain relationships with best-in-class insights providers

Operational Excellence

Deliver exceptional standards across all operational areas, benchmarked against 5-star experience criteria

Lead key account initiatives including House of Standard Chartered, Account Blueprint, Portfolio Tiering, and Stakeholder Mapping

Provide hands-on leadership for project implementation and account improvements

Ensure effective communication and collaboration across all account teams and JLL functions

Required Qualifications & Experience

Educational Background

Bachelor's degree in Business, Facilities Management, Engineering, or related technical field (degree level or above)

Advanced qualifications and experience in  data analytics, or strategic management preferred

Professional Experience

Proven track record in facilities management, engineering, soft services, FM technology, or sustainability

Demonstrated experience managing large, complex teams across multiple geographies

Strong background in client relationship management with exceptional client focus

Experience in fast-paced environments with ability to manage multiple priorities and conflicting deadlines

Technical Competencies

Outstanding analytical ability with strong attention to detail

Excellent numerical, commercial, and financial acumen

Deep understanding of energy, water, and waste conservation measures

Experience with utility data benchmarking and analysis for sustainability performance

Strong project management skills with proven ability to deliver results under pressure

Leadership Competencies

Strategic Vision: Thinks strategically, simplifies complexity, sees the big picture

Change Leadership: Thrives on change, demonstrates learning agility and intellectual curiosity

Results Orientation: Acts decisively, drives results, takes ownership and accountability

Relationship Building: Builds strong relationships, actively collaborates, helps others succeed

Business Acumen: Client-focused with strong business and financial understanding

 Inspirational Leadership: Creates vision and strategy, energizes and motivates others

What You'll Deliver

Transformational advisory services that build long-term client capabilities

Data-driven insights that optimize portfolio performance and service delivery

Operational excellence initiatives benchmarked against premium workplace standards

Comprehensive sustainability programs aligned with Net Zero objectives

High-performing team culture focused on innovation, excellence, and client success

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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