In this role, you have the opportunity to
Enhance the clinical application support to KA/HTA in newly developing techniques to gain better customer satisfaction ;Setup new training courses in professional service catalog and to conduct the clinical instructions of TomTec solution product;Collect and summarize the customer feedback in GI/CV/WHC and convey the detail suggestions with related R&D projects.Collaborate with area application teams to provide stronger support in professional service products.You are responsible for
Sales support
• Supporting Account Managers by providing clinical and research-related support for products and solutions, including technique presentations, product demonstrations.
• Supporting and advising the sales force during customer acquisition to expand market share.
• Actively participating with sales team in coordinating and executing clinical evaluations, product demonstrations and presentations.
• Educating sales team on emerging clinical issues and positioning solutions to address these market changes. Keep up to date with new developments in the clinical application and operating field of the relevant equipment.
Customer Training
• Training customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the equipment delivered.
• (re-)Training hospital staff in case of new releases, upgrade and / or versions (changes) in the operating procedures of the equipment.
Customer Satisfaction & Feedback
• Collecting and summarizing direct and indirect feedback from customers about the application request and suggestions of all product line to ensure better customer satisfaction.
• Reporting on difficulties in optimal usage of the equipment.
You are a part of
Ultrasound application team, where your professional and clinical support will be highly valued and recognized. You will report to Advanced Clinical Application leader and cooperate with sales team and product team.
To succeed in this role, you should have the following skills and experience
•5+ years’ ultrasound clinical experience in hospital
•Good communication skills
•Training and coaching skills
In return, we offer you
A path towards your most rewarding career. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions