**Introduction** Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business. Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us. **Your role and responsibilities** As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.  If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to… Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration and product support with a sense of urgency . Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations. Technical Solution Workshops: Conducting and participating in technical solution workshops. Building Effective Relationships: Developing successful relationships at all levels —from engineers to CxOs—with experience of navigating challenging debate to reach healthy resolutions. Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions. Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team. **Required technical and professional expertise** * 12 - 18 years of relevant experience on any of the products - AIOps, Netcool OMNIbus, Netcool Impact, IBM Turbonomics, IBM Instana and Observability Tools * Relevant experience on any of the products - HP Openview , Truesite, BMC Patrol, Moogsoft, Splunk Event Management, HP (OSEM) , CA Tech, BMC Event Manager, Science Logic, Bigpanda, Servicenow, PagerDuty, ManageEngine, Now, Dynatrace, OpsRamp, App Dynamics, VM ware * Knowledge of Cloud Pak for Watson AIOps * Extensive knowledge of deploying, maintaining, and automating a wide range of operational tasks for the Instana observability and/or equal experience with other application performance monitoring (APM) tool’s. * Knowledge of Turbonomic Application Resource Management * Extensive experience in the following: * Virtualization (VMware / Hyper-V) * Experience with at least one of these clouds: AWS, Google Cloud Platform(GCP), IBM Cloud * Containers (Kubernetes / OpenShift / Docker) * Infrastructure Management (Server / Storage / Network) * System administration/engineering experience (Ubuntu and RedHat) * Experience with infrastructure as code and configuration management tools (e.g. Terraform, Chef, Ansible) * Experience with at least one of these datastores: Kafka, Cassandra, Elasticsearch, Clickhouse, CockroachDB **Preferred technical and professional experience** * Networking (HTTP, Cloudflare, TLS, Akamai, DNS) to troubleshoot network and load balancer issues. * Source control (Git, GitHub) and CI/CD pipeline (Jenkins) * Software development experience (Golang and Java preferred) * Expertise in design, build, deploy and run large-scale production environments and ensuring reliability by analyzing and troubleshooting. * Ability to debug, optimize code, and automate routine tasks. * Systematic problem-solving approach is key * Effective communication skills and a sense of ownership and drive. * Familiarity of languages like Java, C, C++, .NET, Python, Shell, Perl, and/or JavaScript, Go, Python, Ruby is an added advantage * Familiarity of Java virtual machines and web technologies and debugging Java exceptions in logs, HTTP, HTML, DNS, TCP, etc. * Experience with developing monitoring for production components and instrumenting code for observability using Instana or LogDNA. * Cloud Pak for Watson AIOps, Turbonomic certification