General Information Req # WD00076678 Career area: Services Country/Region: Hong Kong City: Hong Kong Date: Friday, January 24, 2025 Working time: Full-time Additional Locations:  * Hong Kong Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

The Job

Lead the team in providing operational network support.Oversee the design, configuration, and maintenance of network infrastructure.Serve as the tier 3 escalation point support for complex network issues that require advanced troubleshooting and resolution.Establish, execute, and maintain standard processes and procedures to meet Service Level Agreements with internal and external partners and customers.Develop and implement network strategies that align with architectural improvements and industry best practices.Drive enhancements to existing processes and procedures to address any issues impacting network infrastructure availability, security, or integrity.Actively research and explore new tools/technologies to boost team efficiency.Demonstrate the ability to work effectively under pressure, meet deadlines, and handle high-stress situations comfortably.Manage the team's utilization effectively.

The Person

Minimum of 8 years of progressive network engineering experience with 3 years managerial/team leader experience.Experience in network managed services is a distinct advantage.Certifications such as CCIE, HCIE, or equivalent is mandatory.Proficient in incident troubleshooting, fault identification, and isolation, as well as understanding various networking components like routing and switching and firewall.Strong knowledge of network protocols, technologies, and security principles.Ability to work well in a team and lead network initiatives.Experience in automation and scripting will be an added advantage.Excellent problem-solving and communication skills.The working location is in the airport area (a traveling claim will be provided).

#LPS Additional Locations:  * Hong Kong * Hong Kong