Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

Create and contribute to sales campaigns focused on Enterprise Architecture (EA) and Strategic Portfolio Management (SPM) by providing product and industry insight. Serve as a thought leader on the Enterprise Architecture (EA) and Strategic Portfolio Management (SPM) product suite for ServiceNow.Collaborate closely with sales teams to identify potential technical champions within client organizations and develop strategies to engage and nurture these individuals. We are seeking individuals with extensive Enterprise Architecture experience, including roles such as Enterprise Architect and relevant certifications (e.g., TOGAF, IT4IT). Provide technical guidance, training, and support to empower these champions to advocate for our solutions effectively.Drive initiatives to cultivate a network of enthusiastic advocates who promote our products/services within their organizations, ultimately enhancing client satisfaction and driving business growth. Leverage your expertise in Enterprise Architecture, including database design, core data design, security, and integrations, to solve complex problems and demonstrate value by architecting customer solutions tailored to their unique needs.Establish and maintain strong alignment with Product Management and Engineering teams (“the BU”) to advocate for product enhancements, address break-fix issues, and relay feedback from the field and customers. Your deep understanding of ServiceNow's platform will be instrumental in shaping the product roadmap and ensuring continuous improvement.Support enablement for ecosystem members, including but not limited to Solution Consultants and Sellers, by demonstrating the value of the EA and SPM product suite. Leverage your technical expertise and business acumen to support the generation and maturity of the EA and SPM product suite pipeline. Facilitate customer workshops to accelerate customer adoption, mature the pipeline, and retain customers.Contribute to and maintain a showcase of EA and SPM product suite solutions created on the ServiceNow platform. Assist sales personnel in qualifying customer opportunities, validating customer needs and requirements, and performing business value assessments.Demonstrate solutions, both standard and - where strategically and financially appropriate - tailored to customers and prospects. Respond to requests for information, proposals, quotes (RFIs, RFPs, RFQs). Scope and deliver Proof of Value engagements with customers and prospects, when deemed strategically and financially appropriate.Support marketing-led events – e.g., conferences (Gartner, Knowledge, ServiceNow submits), trade shows, webinars. Remain current on competitive analysis and understanding of how to best position ServiceNow EA and SPM product suite to ensure we stay ahead of opportunities and obstacles.Understand the business and technical problems addressed by the EA and SPM product suite, including but not limited to key regulations, business drivers, and evolving business needs.Travel required.

Qualifications

To be successful in this role, we need someone who has the following:

 

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

· 5+ years of Enterprise level Pre-Sales Engineering (or similar) experience within SaaS environment

· Proven experience in Agile frameworks (e.g., Scrum, Kanban).

· Experience working in cross-functional teams and understanding Agile team roles and responsibilities.

· Analytical mindset with a focus on data-driven decision making and strong problem-solving skills as well as a passion for technology.

· Strong knowledge of software development lifecycle (SDLC) and Agile practices.

· Familiarity with tools and platforms commonly used in Agile environments (e.g., Jira, Confluence, Azure DevOps).

· Experience with Agile coaching or training.

· Ability to management multiple engagements simultaneously.

· Exceptional communication and presentation skills, including technical and business concepts

· Exceptional communication and presentation skills, including technical and business concepts associated with strategy, application, project, program and portfolio management.

· Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow ecosystem.

· A strong understanding of the PPM market and Project Management related business processes

· Familiarity with specific industries including understanding of regulatory and compliance requirements for companies operating in (Technology, Media, Telecommunications)

· Preferred Certifications:

o Certified ScrumMaster (CSM), Certified Agile Practitioner, or similar Agile certifications.

o Technical certifications related to the company's products or industry (e.g., AWS, Azure, ServiceNow).

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.