Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Associate

Job Description & Summary

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Salesforce investment by managing the support and continuous transformation of their solutions in areas such as sales, service, marketing and customer relationship management.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Use feedback and reflection to develop self awareness, personal strengths and address development areas.Delegate to others to provide stretch opportunities, coaching them to deliver results.Demonstrate critical thinking and the ability to bring order to unstructured problems.Use a broad range of tools and techniques to extract insights from current industry or sector trends.Review your work and that of others for quality, accuracy and relevance.Know how and when to use tools available for a given situation and can explain the reasons for this choice.Seek and embrace opportunities which give exposure to different situations, environments and perspectives.Use straightforward communication, in a structured way, when influencing and connecting with others.Able to read situations and modify behavior to build quality relationships.Uphold the firm's code of ethics and business conduct.

Job Summary - 
As an Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues 
from strategy to execution. PwC Professional skills and responsibilities for this management level include 
but are not limited to:
Requirement Gathering: Collaborate with stakeholders to understand their business processes and 
requirements related to pricing, quoting, and product configuration. Conduct user interviews, workshops, 
and document analysis to gather comprehensive requirements.
Business Process Analysis: Analyze existing business processes and workflows to identify gaps, 
inefficiencies, and areas for improvement. Work closely with stakeholders to define and document 
optimized business processes that align with Salesforce capabilities.
Solution Design: Translate business requirements into a comprehensive functional design that leverages 
Salesforce functionality. Collaborate with Salesforce Architects and developers to ensure that the 
proposed solution meets business needs and aligns with best practices.
Documentation: Create detailed functional and technical specifications, user stories, process flows, and 
other documentation to communicate requirements and solution design to stakeholders, developers, and 
other project team members.
Configuration and Customization: Collaborate with Salesforce Administrators and developers to 
configure and customize Salesforce to meet business requirements. 
Testing and Quality Assurance: Collaborate with business users to conduct user acceptance testing and 
ensure that the solution meets the defined requirements.
Training and Support: Provide training and support to end-users on Salesforce functionality, processes, 
and best practices. Address user queries, troubleshoot issues, and provide ongoing support during and 
after the implementation.
Change Management: Collaborate with stakeholders to manage change and ensure smooth adoption of 
the Salesforce solution. Develop change management plans, conduct impact assessments, and 
communicate changes to end-users.
Data Management: Collaborate with data teams to ensure accurate and complete data migration from 
legacy systems to Salesforce . Define data mapping, cleansing, and validation requirements to ensure data 
integrity.
Knowledge on JIRA / Azure Devops / Service now.
Track project progress and ensure timely delivery of solutions
Ensure Salesforce implementations comply with industry standards and security protocols.
Possess strong communication skills to effectively convey complex technical information to non-technical 
stakeholders.
Work in a team environment that includes client interactions, workstream management, and cross-team 
collaboration.
Good Team player. Take up cross competency work and contribute to COE activities.
Escalation/Risk management.
Minimum Degree Required (BQ) *:
BE / B Tech / ME / M Tech / MBA
Degree Preferred: 
Bachelor's degree 
Key Skills:
Sales Cloud, Service Cloud
Preferred Field(s) of Study: 
BE / B Tech / ME / M Tech / MBA
Minimum Year(s) of Experience (BQ) *: US

5 years of experience
Certification(s) Preferred: 
Managed Services - Application Evolution Services*: 
At PwC we relentlessly focus on working with our clients to bring the power of technology and humans 
together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on 
their business knowing that they have a trusted partner for their IT needs. Everyday we are motivated and 
passionate about making our clients’ better. 
Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded 
in deep industry experience and powered by the talent that you would expect from the PwC brand. The 
PwC Managed Services platform delivers scalable solutions that add greater value to our client’s 
enterprise through technology and human-enabled experiences. Our team of highly-skilled and trained 
global professionals, combined with the use of the latest advancements in technology and process, allows 
us to provide effective and efficient outcomes. With PwC’s Managed Services our client’s are able to focus 
on accelerating their priorities, including optimizing operations and accelerating outcomes. PwC brings a 
consultative first approach to operations, leveraging our deep industry insights combined with world class 
talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients 
need flexible access to world class business and technology capabilities that keep pace with today’s 
dynamic business environment. 
Within our global, Managed Services platform, we provide Application Evolution Services (formerly 
Application Managed Services), where we focus more so on the evolution of our clients’ applications and 
cloud portfolio. Our focus is to empower our client’s to navigate and capture the value of their application 
portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can 
focus on what matters most to your business: accelerating growth that is dynamic, efficient and costeffective. 
As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive 
working in a high-paced work environment capable of working on a mix of critical Application Evolution 
Service offerings and engagement including help desk support, enhancement and optimization work, as 
well as strategic roadmap and advisory level work. It will also be key to lend experience and effort in 
helping win and support customer engagements from not only a technical perspective, but also a 
relationship perspective. 
Required Skills *: 
● Strong business analysis skills with the ability to understand and document complex 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Active Listening, Analytical Thinking, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Salesforce APIs, Salesforce Customization, Salesforce Development, Salesforce Integration, Salesforce Sales Cloud, Self-Awareness, Teamwork, Well being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date