Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Manager

Job Description & Summary

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Salesforce investment by managing the support and continuous transformation of their solutions in areas such as sales, service, marketing and customer relationship management.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above.

Be involved in the financial metrics.

Be actively involved in business development activities to help identify and research opportunities on new/existing clients.

Contribute to the development of your own and team’s technical acumen.

Use data and insights to inform conclusions and support decision-making.

Adherence to SLAs, experience in incident management, change management and problem management.

Develop new skills and strategies to solve complex technical challenges.

Assist in the management and delivering of large projects.

Train, coach, and supervise staff to recognize their strengths and encourage them to take ownership of their personal development.

Act to resolve issues which prevent the team working effectively.

Keep up to date with local and national business and economic issues.

Continue to develop internal relationships and the PwC brand.

Build a strong team environment that includes client interactions, workstream management, and cross-team collaboration.

Actively engage in cross competency work and contribute to COE activities.

Demonstrating project management skills including the ability to manage multiple projects simultaneously while being detail oriented..

Job Summary -   

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array 

of teams to help our clients operate new capabilities, achieve operational efficiencies, 

and harness the power of technology. Our Application Evolution Services team will provide you with the 

opportunity to help organizations harness the power of their enterprise applications by optimizing the 

technology while driving transformation and innovation to increase business performance. We assist 

our clients in capitalizing on technology improvements and achieving 

operational efficiencies by managing and maintaining their application ecosystems. We help our clients 

maximize the value of their Salesforce investment by managing the support and continuous 

transformation of their solutions in areas such as sales, service, marketing and customer relationship 

Management. 

 

Minimum Degree Required (BQ) *:  

 Bachelor’s Degree 

 

Degree Preferred:   

Bachelor's degree  

Required Field(s) of Study (BQ):   

 

Preferred Field(s) of Study:  

 Computer and Information Science, Management Information Systems 

 

Minimum Year(s) of Experience (BQ) *: US 

Minimum of 3 years of experience 

 

Certification(s) Preferred:  

 Salesforce.com certifications: Certified Administrator,  Certified Business Analyst, or Certified Sales/Service Consultant 

  

 

Preferred Knowledge/Skills *:  

 

Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member with focus on deep expertise, continuous execution, throughput and quality 

 

Proficient in overseeing a support ticketing queue with multiple open items, demonstrating strong written and oral communication skills; 

Capable of leading team and client status meetings and extracting relevant metrics; 

Handles client relationships, enabling effective communication; 

Offers functional and/or technical subject matter expertise; 

Participates in process and/or redesign efforts; 

Manages and follows the lifecycle to enable timely enhancement delivery; 

Provides in-depth knowledge of the Salesforce application and evaluates the customer’s processes against the standard Salesforce functionality; 

Experience in use of Salesforce in a support/managed services environment; 

Assesses impact of Salesforce seasonal releases on client systems; 

Documents the business requirements which express what actions a solution should take and what outcome is expected; 

Responsible for fixes and enhancements to the application to achieve the customer’s business requirements; 

Has industry experience and understands challenges and risks when providing professional services and supporting industry-specific applications and localizations; 

Provide automation solutions to reduce ticket volumes and/or optimize support efforts; 

Ability to: 

Analyze and understand business and/or technical problems; 

Understand data and processes; 

Plan and carry out system and user acceptance testing; 

Familiar with and experienced in: 

Core application functionality; 

Application technology stack for Salesforce; 

DevOps processes and tools; 

Works and delivers against engagement SLAs and KPIs; and, 

ITIL process knowledge/understanding is highly preferred. 

Salesforce.com Admin ADX211 or ADM211 strongly preferred 

Experience with Agile methodology and Jira 

Experience with Salesforce.com Sales Cloud 

 

 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date