Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Associate

Job Description & Summary

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Salesforce investment by managing the support and continuous transformation of their solutions in areas such as sales, service, marketing and customer relationship management.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Use feedback and reflection to develop self awareness, personal strengths and address development areas.Delegate to others to provide stretch opportunities, coaching them to deliver results.Demonstrate critical thinking and the ability to bring order to unstructured problems.Use a broad range of tools and techniques to extract insights from current industry or sector trends.Review your work and that of others for quality, accuracy and relevance.Know how and when to use tools available for a given situation and can explain the reasons for this choice.Seek and embrace opportunities which give exposure to different situations, environments and perspectives.Use straightforward communication, in a structured way, when influencing and connecting with others.Able to read situations and modify behavior to build quality relationships.Uphold the firm's code of ethics and business conduct.

Job Summary -   

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array 

of teams to help our clients operate new capabilities, achieve operational efficiencies, 

and harness the power of technology. Our Application Evolution Services team will provide you with the 

opportunity to help organizations harness the power of their enterprise applications by optimizing the 

technology while driving transformation and innovation to increase business performance. We assist 

our clients in capitalizing on technology improvements and achieving 

operational efficiencies by managing and maintaining their application ecosystems. We help our clients 

maximize the value of their Salesforce investment by managing the support and continuous 

transformation of their solutions in areas such as sales, service, marketing and customer relationship 

Management. 

 

Minimum Degree Required (BQ) *:  

 Bachelor’s Degree 

 

Degree Preferred:   

Bachelor's degree  

Required Field(s) of Study (BQ):   

 

Preferred Field(s) of Study:  

Computer and Information Science, Management Information Systems 

  

 

Minimum Year(s) of Experience (BQ) *: US 

Minimum of 5 year of experience 

 

Certification(s) Preferred:  

Salesforce.com certifications: Certified Administrator or Certified  

  

Preferred Knowledge/Skills *:  

 

Demonstrates some level of abilities and/or a proven record of success as both an individual contributor and team member as follows: 

 

Performs initial triage of issues reported by system users; 

Performs manual testing of system changes; 

Performs regression testing; 

Assists in testing automation; 

Assists in system reports/integrations in enhancement pipeline; 

Prepares functional/Technical specs; 

Assists Transition Manager in onboarding new engagements; 

Provides administrative support to team members, including status reports and client-facing documentation/presentations; 

Offers functional and/or technical subject matter expertise; 

Meets with stakeholders to confirm a thorough set of requirements, aligned to business objectives, gaining an understanding of current and future state business processes; 

Experience in use of Salesforce in a support/Managed Services environment; 

Is responsible for fixes and enhancements to the application to achieve the customer’s business requirements; 

Works together in pods or client-aligned teams to deliver for multiple clients; 

Uses standard methodologies and tools, including ITIL and Agile; 

Proactively monitor systems for performance and issues and perform root cause analysis of production and non-production systems; 

Works and delivers against engagement SLAs and KPIs; and, 

Strong verbal and written communication skills. 

Knowledge in Salesforce flows, Lightning component APEX, SOQL, ETL migration tools, REST & SOAP web services. 

Strong team management. 

Desirable experience in managed services and international projects. 

 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date