Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Manager

Job Description & Summary

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their SAP investment by managing the support and continuous transformation of their solutions in the areas of sales, finance, supply chain, engineering, manufacturing and human capital.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Develop new skills outside of comfort zone.Act to resolve issues which prevent the team working effectively.Coach others, recognise their strengths, and encourage them to take ownership of their personal development.Analyse complex ideas or proposals and build a range of meaningful recommendations.Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.Address sub-standard work or work that does not meet firm's/client's expectations.Use data and insights to inform conclusions and support decision-making.Develop a point of view on key global trends, and how they impact clients.Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.Simplify complex messages, highlighting and summarising key points.Uphold the firm's code of ethics and business conduct.

Job Summary -   

A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their SAP investment by managing the support and continuous transformation of their solutions in the areas of sales, finance, supply chain, engineering, manufacturing and human capital 

 

Minimum Degree Required (BQ) *:  

 Bachelor’s Degree 

 

Required Field(s) of Study (BQ):   

 

Preferred Field(s) of Study:  

 

Minimum Year(s) of Experience (BQ) *: US 

Minimum of 9+ years' experience 

 

Certification(s) Preferred:  

ITIL 4 Certification, Project management certifications 

 

Preferred Knowledge/Skills *:  

Demonstrates extensive level of abilities and/or a proven record of success identifying and addressing client needs:  
 

Trains junior team members to develop skills; 

analyzes and customizes Release Notes for engagements, presenting to clients; 

Serves as a SME for resolving complex production support issues and enhancements; 

Develops expertise in specific application functions/capabilities; 

Identifies opportunities for deploying new functionality; 

Leads testing automation efforts; 

Conducts ticket review calls with clients within specific area of expertise; 

Leads design, development, and deployment of enhancements; 

Identifies automations and designs solutions to improve service delivery or simplify application processes for end users; 

Manages a support ticketing queue with multiple open items, demonstrating good written and oral communication skills; 

Leads client status meetings and extract applicable metrics; 

Manages overall engagement operations, liaises with internal engagement leaders, reporting wins, risks, and concerns; 

Coaches and mentors staff as necessary for success; 

Oversees overall project management, including financials; 

Owns client relationships; 

Leads resource planning; 

Possesses fundamental knowledge and experience in support/service management; 

Conducts fit and gap analysis to assess how well the solution meets requirements and assess whether requirements are thorough and using fit and gap analysis templates; 

Creates functional requirements documents based on templates and presents them to Stakeholders as well as Business Leads and Subject Matter Experts for signoff; 

Helps the team through the life cycle of an implementation providing key inputs during design, migrating data from external systems, conducting and supporting solution testing, building test cases, assisting with functional, system and user acceptance testing, and conducting and supporting user and administrator training; 

Demonstrates extensive knowledge of SAP applications and application-based solutions, specifically SAP Ariba, emphasizing an extensive understanding of multiple SAP modules and environments. This includes a demonstration of extensive knowledge of, and/or a proven record of success directly performing significant tracks on managed services projects within the SAP product suite; 

Possesses extensive abilities to design, provide professional services and provide assistance complex business processes, as well as deploy the technical components required for successful solutions within an SAP environment. Related areas of specialty include RICEF - Reports, Interfaces, Conversions, Extensions, Forms, design and development; 

Able to understand and articulate business requirements and propose solutions after performing due diligence; 

Possesses solid understanding of Enterprise Structures and ability to guide the team where necessary; 

Delivers and tracks the delivery of issue resolutions to meet the SLA’s and KPI’s;, 

Strong knowledge in Source to pay process. 

Proficient level of experience managing and organizing multiple teams across SAP platforms. 

Excellent time management skills. 

Expert level of experience in SAP Ariba as well as ERP modules. 

Excellent analytical, written, and oral communication skills to effectively deliver complex business scenarios and processes to divergent audiences.  

Strong team building and management skills. 

Experience in handling technical & functional support issues in modules of SAP and knowledge on risk mitigation and change management processes. 

Proficient level of knowledge in AGILE methodologies. 

Exposure / hands on experience to SAP ERP modules implementations and support. 

Exposure to multiple industry delivery methodologies. 

 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

February 6, 2025