Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in SAP Customer at PwC will focus on providing consulting services for SAP Customer Relationship Management (CRM) applications. You will analyse client requirements, implement CRM software solutions, and provide training and support for seamless integration and utilisation of SAP CRM applications. Working in this area, you will enable clients to optimise customer relationship management processes, enhance customer satisfaction, and achieve their strategic objectives.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.Use critical thinking to break down complex concepts.Understand the broader objectives of your project or role and how your work fits into the overall strategy.Develop a deeper understanding of the business context and how it is changing.Use reflection to develop self awareness, enhance strengths and address development areas.Interpret data to inform insights and recommendations.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Summary -    

At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Every day we are motivated and passionate about making our clients’ better.  

 

Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client’s enterprise through technology and human-enabled experiences.  Our team of highly skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes.  With PwC’s Managed Services our client’s are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes.  PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today’s dynamic business environment.   

 

Within our global, Managed Services platform, we provide Application Evolution Services (formerly Application Managed Services), where we focus more so on the evolution of our clients’ applications and cloud portfolio. Our focus is to empower our client’s to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective.   

 
As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work.  It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective. 

  

Minimum Degree Required (BQ) *:   BE / B Tech / ME / M Tech / MBA / B.SC / B.Com / BBA 

  

Required Field(s) of Study (BQ):   

  

Preferred Field(s) of Study:  

  

Minimum Year(s) of Experience (BQ) *: 4-7 years of experience   

  

Certification(s) Preferred:  SAP S/4 HANA OTC 

 

Preferred Knowledge/Skills *:   

  

General skill set: 

As an Sr. Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: 

Collaborate effectively with others. 

Identify and make suggestions for improvements when problems and/or opportunities arise. 

Handle/analyze data and information responsibly. 

Follow risk management and compliance procedures. 

Keep up to date with developments in the area of specialization. 

Communicate confidently in a clear and concise manner. 

Uphold the firm's code of ethics and business conduct. 

Work in a team environment that includes client interactions, manage deliverables independently, and cross-team collaboration. 

Good Team player. Take up cross competency work and contribute to COE activities. 

 

Strong Knowledge in: 

4-7 years of experience in SAP CS and SD. 

Support project experience 

Strong knowledge of SAP SD and SAP CS modules, including configuration and integration points. 

Worked and resolved issues with Service Notification, Repair orders, Sales orders, deliveries,  

Should have good written and oral communication skills 

To integrate with master data, and includes processes like service notifications, service orders, contracts, and analytical reports.  

Good experience in Sales and distribution module 

Must be a good team player 

 

Preferred Skills:  

SAP Certification on OTC 

Worked on integration with other SAP modules like MM, WM, SD, PM, PP, etc. 

Experience in any ticket management tool and support relevant work environment. 

Good Communication skill in English 

Strong understanding of integration with other modules like  

MM 

SD 

PP 

WM 

QM 

Exposure to interfaces like ALE/IDOC or EDI/IDOC with little technical knowledge 

Hand of experience in Tools like Service now, Solution Manager, Jira, HP4, MQC,LSMW etc. 

 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Consulting, Business Process Improvement, Business Process Modeling, Business Technology, Communication, Creativity, CRM Software, Customer Due Diligence, Customer Engagement, Customer Liaison, Customer Loyalty, Customer Management, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Customer Segmentation, Customer Service, Customer Service Management, Customer Success, Customer Transformation, Deployment Management {+ 14 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date