Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in SAP Customer at PwC will focus on providing consulting services for SAP Customer Relationship Management (CRM) applications. You will analyse client requirements, implement CRM software solutions, and provide training and support for seamless integration and utilisation of SAP CRM applications. Working in this area, you will enable clients to optimise customer relationship management processes, enhance customer satisfaction, and achieve their strategic objectives.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Apply a learning mindset and take ownership for your own development.Appreciate diverse perspectives, needs, and feelings of others.Adopt habits to sustain high performance and develop your potential.Actively listen, ask questions to check understanding, and clearly express ideas.Seek, reflect, act on, and give feedback.Gather information from a range of sources to analyse facts and discern patterns.Commit to understanding how the business works and building commercial awareness.Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Job Summary -   

At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Every day we are motivated and passionate about making our clients’ better. 

Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client’s enterprise through technology and human-enabled experiences.  Our team of highly skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes.  With PwC’s Managed Services our clients are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes.  PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today’s dynamic business environment.  

Within our global, Managed Services platform, we provide Application Evolution Services (formerly Application Managed Services), where we focus more so on the evolution of our clients’ applications and cloud portfolio. Our focus is to empower our clients to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective.  

As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work.  It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective. 

Minimum Degree Required (BQ) *:  BE / B Tech / ME / M Tech / MBA 

Required Field(s) of Study (BQ): 

 

Preferred Field(s) of Study: 

Minimum Year(s) of Experience (BQ) *: 2 - 5 years of experience  

 

Certification(s) Preferred:  SAP Certification on SD Module and S/4 HANA Sales 

General skill set: -

Required Skills *: SAP OTC-OCM

 2 to 5 years of hands-on experience on the SD module in managed services engagement 

Support experience should be in S/4 HANA

Adherence to SLAs, experience in incident management, change management and problem management

Be flexible to work in 2nd shift (2 pm IST to 11 pm IST)

Hands on experience in configuring / defining the following in the SD module: 

SAP SD- Organization structure

SAP SD- Sales Document controls

SAP SD- Master Data

SAP SD- Sales including Inquiry, Quotation and Sales Orders

SAP SD- Pricing

SAP SD- Delivery

SAP SD- Shipment

SAP SD- Billing

SAP SD -Outputs

SAP SD- Sales business process such as Third-Party Sales, Intercompany Sales, Cash Sales, Rush orders

Excellent communication, analytical and Interpersonal skills as a consultant

Working offshore & onshore team and provide solution to client

Must be a good team player

Preferred Skills:

SAP Certification on SD Module and S/4 HANA Sales 

Experience in integrating with SAP Transportation Management (TM)

Worked on integration with other modules like 

FI/CO

MM

PS

HR

Exposure to interfaces like ALE/IDOC or EDI/IDOC with little technical knowledge

Having implementation experience would be added advantage

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Business Process Consulting, Business Process Improvement, Business Process Modeling, Business Technology, Communication, CRM Software, Customer Due Diligence, Customer Engagement, Customer Liaison, Customer Loyalty, Customer Management, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Customer Segmentation, Customer Service, Customer Service Management, Customer Success, Customer Transformation, Deployment Management, Design Implementation, Emotional Regulation {+ 9 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date