Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in SAP Customer at PwC will focus on providing consulting services for SAP Customer Relationship Management (CRM) applications. You will analyse client requirements, implement CRM software solutions, and provide training and support for seamless integration and utilisation of SAP CRM applications. Working in this area, you will enable clients to optimise customer relationship management processes, enhance customer satisfaction, and achieve their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Analyse and identify the linkages and interactions between the component parts of an entire system.Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.Develop skills outside your comfort zone, and encourage others to do the same.Effectively mentor others.Use the review of work as an opportunity to deepen the expertise of team members.Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Summary -   

A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their SAP investment by managing the support and continuous transformation of their solutions in the areas of sales, finance, supply chain, engineering, manufacturing and human capital 

 

Minimum Degree Required (BQ) *:  

 BE / B Tech / ME / M Tech / MBA

 

Required Field(s) of Study (BQ):  

Any Engineering / Management specialization

 

Preferred Field(s) of Study: 

 

Minimum Year(s) of Experience (BQ) *: US 

Minimum of 10 - 16 years of experience  

 

Certification(s) Preferred:  

SAP Certification on SD Module and S/4 HANA Sales, ITIL, PMP 

 

Preferred Knowledge/Skills *:  

 Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member with focus on deep expertise, continuous execution, throughput and quality 

 

General skill set:

Have extensive 10 to 16 years of experience of SAP SD & Logistics area and worked on multiple support/operate /Implementation projects 

Understand client requirements, provide solutions, functional specifications and implement the same 

Excellent Communication, analytical and Interpersonal skills as a consultant/Manager

Use feedback and reflection to develop self-awareness, personal strengths and address development areas.

Be flexible to work in 2nd shift (2 pm IST to 11 pm IST)

Demonstrate critical thinking and the ability to bring order to unstructured problems.

Adherence to SLAs, experience in incident management, change management and problem management.

Know how and when to use tools available for a given situation and can explain the reasons for this choice.

Seek and embrace opportunities which give exposure to different situations, environments and perspectives.

Use straightforward communication, in a structured way, when influencing and connecting with others.

Able to read situations and modify behavior to build quality relationships.

Uphold the firm's code of ethics and business conduct.

Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.

Good Team player. Take up cross competency work and contribute to COE activities.

Escalation/Risk management.

Strong Knowledge in:

As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

Configure and maintain SD functionalities, including Order Management & Fulfillment, Delivery Processing, Billing, Pricing and Logistics (Delivery process, Transportation management, Batch management), Direct Store Delivery, Sales returns, Invoice Correction and Rebates.

Transfer business requirements into functional specifications and lead the development life cycle from blueprint to go-live, identifying any gaps and proposing solutions. 

Perform impact analysis on existing markets and propose solutions for any identified gaps. 

Develop interfaces for order booking and delivery processing integrating SAP system/3rd Party systems 

Understand the dependency of AFS/Retail on MM and FI master data. 

Experience in ABAP debugging to facilitate reverse engineering. 

Work on large global projects with heavy customization. 

Lead workshops related to business discussions and guide consultants in AFS SD. 

Coordinate with various businesses, IT stakeholders, and cross-functional teams. 

Possess excellent English communication skills. 

Use feedback and reflection to develop self-awareness, personal strengths and address development areas.

Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above.

Be involved in the financial metrics.

Be actively involved in business development activities to help identify and research opportunities on new/existing clients.

Contribute to the development of your own and team’s technical acumen.

Use data and insights to inform conclusions and support decision-making.

Adherence to SLAs, experience in incident management, change management and problem management.

Develop new skills and strategies to solve complex technical challenges.

Assist in the management and delivering of large projects.

Train, coach, and supervise staff to recognize their strengths and encourage them to take ownership of their personal development.

Act to resolve issues which prevent the team working effectively.

Keep up to date with local and national business and economic issues.

Continue to develop internal relationships and the PwC brand.

Build a strong team environment that includes client interactions, workstream management, and cross-team collaboration.

Actively engage in cross competency work and contribute to COE activities.

Demonstrating project management skills including the ability to manage multiple projects simultaneously while being detail oriented.

Thorough understanding of business process – Make To Order (MTO), Make To Stock (MTS), Consignment, Third Party Sales, Intercompany Sales, Rebates, Credit Management, Billing Plans, Shipment etc.

Should have very good knowledge about Direct Store Delivery, VAN Sales, Logistic execution, Freight Units, Freight Order, Integration to Warehouse and Transportation, Inventory management, Returns & Settlement processes

Hands-on experience in S/4HANA functionalities – Business Partner, Advance ATP (AATP), Condition Contract and Settlement Management (CCM), BRF+ Output Management etc.

Good knowledge of Contract & Sales Order Processing, Delivery Execution, Invoicing, pricing procedures, taxes etc.

Hands on experience in configuring / defining the following in the SD module: 

SAP SD- Order Management

SAP SD- Various Pricing techniques

SAP SD- Delivery

SAP SD- Shipment

SAP SD- Billing

SAP SD- Outputs/BRF+ controls

SAP SD- Credit Management

SAP SD- Settlement Management

SAP SD- Sales business process such as Third-Party Sales, Intercompany Sales, Cash Sales, Rush orders, Intercompany Purchase orders, Stock Transport orders

SAP SD – TM integration

Excellent skills in Project Management, Functional business analysis and development methodologies.

 

Preferred Skills: 

 

SAP Certification on SD Module and S/4 HANA Sales 

Experience in integrating with SAP Transportation Management (TM)

Strong understanding of integration with other modules like 

FI/CO

MM

PS

HR

WM

EWM

TM

Strong knowledge in interfaces like ALE/IDOC or EDI/IDOC with technical knowledge

Hand of experience in Tools like Service now, Solution Manager, Jira, HP4, MQC,LSMW etc.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Consulting, Business Process Improvement, Business Process Modeling, Business Technology, Coaching and Feedback, Communication, Creativity, CRM Software, Customer Due Diligence, Customer Engagement, Customer Liaison, Customer Loyalty, Customer Management, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Customer Segmentation, Customer Service, Customer Service Management, Customer Success, Customer Transformation {+ 19 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date