Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as After-Hours Regional Service Manager.

Our global team: We are a team of more than 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers

·       Service Area – West Zone Service Area (AK, AZ, CA, CO, HI, ID, KS, MT, NM, NV, OR, UT, WY)

This is a role well suited to an ambitious professional, looking for the next step in their career. As an After-Hours Regional Service Manager, you will be responsible for the following:

·       Responsible for managing the healthcare Field Service business by directing, coordinating, and leading the organization and its activities to meet customer service expectations and financial metrics. The After-Hours Regional Service Manager (RSM) reports to the Zone Vice President of Siemens Healthineers.

Responsibilities

Work to maximize customer loyalty and satisfactionCommunicate the value proposition of Siemens service to customersObtaining service financial goals through revenue attainment and effective cost containment.Ensure compliance with FDA Good Manufacturing PracticesMeet annual RSM goals and metrics as establishedPrioritize customer and business objectives to provide clear direction to field service engineers (CSEs/CSAs)Develop long term value-based relationships with key accountsProvide additional escalation support to resolve key account issues Develop proactive account plans to prevent or predict issuesProvide continues communication across organization for key accounts

Required Knowledge/Skills, Education, and Experience

BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.

·       Excellent organizational skills

·       Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization

Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representativesAbility to read, analyze and translate into action financial profit and loss statements.Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents

·       Ability to thrive as a member of a collaborative, cross-functional team

Competent knowledge of MS Office applications

         Must have a valid driver’s license and a clean driving record over the last three years.

Preferred Knowledge/Skills, Education, and Experience

Experience in managing large remote employee-based territoryKnowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experienceAbility to articulate and explain value of Service Agreement offering

        Working knowledge of SAP or experience with equivalent enterprise service software solution

The pay range for this position is $$124,336.00 - $$170,962.00 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is (5%) of base pay.  Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.   Details regarding our benefits can be found here: https://benefitsatshs.com/index.html

This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific position before applying, please visit: https://usa.healthcare.siemens.com/about.

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Please beware of potentially fraudulent job postings or suspicious recruiting activity by people that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.  

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As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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