15-32 per hour | Framingham, MA, USA | Hourly | Part Time Become an After-Hours Support Manager with Tribute Home Care and play an important role in setting a new standard in elder care. Make a difference - Find meaning - Lead - Collaborate - GrowHave a voice - Laugh - Love your team Tribute Home Care is looking for an After Hours Support Manager to join the team! This is a great position for someone who is detail-oriented, customer-service focused, has strong problem-solving skills and is seeking meaningful, mission-driven work. About Tribute Tribute Home Care is a growing private home care company that offers people who need assistance in the home what they want above all else: consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve. A day in the life of an After Hours Support Manager In this role, you will warmly, promptly and professionally answer calls from Caregiver Associates, current clients and their representatives, potential clients inquiring about Tribute's service, and professionals calling about a client or potential client. You will calmly and professionally handle any inquiry or issue that arises, showcasing strong communication and problem-solving skills. Tribute is seeking candidates who can provide coverage for various shifts. Shifts available for this position include: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday nights from 5:00 PM EST - 8:30 AM EST Saturday and Sunday days from 8:30 AM EST - 5:00 PM EST. When applying, you will be asked to select the shifts you are available, which will help us ensure we have the coverage needed to support our team and clients. What you need to be qualified for this position: + At least 1 year of administrative experience in health care, elder care or human services + A Bachelor's degree from an accredited college + Prior experience in a remote working environment + Strong problem-solving skills and the ability to multitask + Unwavering, passionate commitment to the customer experience and service excellence + Strong writing and verbal communication skills + Proficiency with Microsoft Office + Calm demeanor and patience + Attention to detail and strong organizational skills This position will be fully remote, but will require a candidate that resides in either Massachusetts, Illinois, or Maryland. Benefits of working at Tribute: + Strong, mission-driven culture + Fun, collaborative, and supportive team that you will love working with + Opportunities for growth + Autonomy and flexibility + Paid time off + Ability to work from home / remote as desired + Equipment provided Are you ready to join the team? If you think this opportunity aligns with your interests, passions and experience, the next step is to fill out our application. Our application process will ask a few job qualifying questions and require your resume and cover letter. Your cover letter is an important part of your application. Our hiring team hopes to learn what drew you to apply to this position, and why you feel your skills, experience and career goals align with this role at Tribute. Interested in learning more about working at Tribute? Hear from members of the team on our YouTube Channel: https://www.youtube.com/@tributehomecare Tribute Home Care is an equal opportunity employer and values diversity on all of our teams. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company is a true meritocracy, and we invite you to come as you are .