Aftermarket Account Manager - Remote About our company: The Raymond Corporation is a member of the Toyota Industries Family of Companies. We empower you to do great work in a company with 100 years of success, innovation, and growth. Our Associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us. About the position: Position manages aftermarket account needs and growth for Raymond customers within account region. Job Responsibilities: * Define customer specific metrics / contract requirements and implement methodology for collecting, analyzing, and communicating * Assess performance and identify problem areas periodically * Take corrective action to address where needed * Coordinate local Raymond Service Center teams and coach as needed * Gather local dealer feedback to better understand site specific behaviors or conditions that may influence performance * Use qualitative customer data collection (surveys, site visits, webinar / teleconferences) to monitor customer satisfaction * Analyze data to identify areas of opportunity or improvement * Identify / prioritize customer needs and match Raymond / S&SC solutions to address * Develop account specific pricing consistent with sales strategy * Develop account plans to grow existing aftermarket product business and add new aftermarket products where possible in partnership with the RAMI account manager * Drive communications to the customer, local dealer, and Raymond Corporation * Elevate areas of concern and pull in appropriate support personnel as needed About the schedule: This position is 1st shift About remote work: Fully remote candidates will be considered based on experience and skill set. Fully remote candidates may be required to travel to Greene, NY for onboarding and/or periodically throughout the year based on business need. Travel is required approximately 40% of the time in this role. About you: * Bachelor’s Degree required in business or related field * 5 or more years of related experience It would be great if you had: * Previous material handling industry experience About the total compensation package: Salary - $107,191 - $137,430 per year depending on candidates education and experience. Position is bonus eligible. Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including: * Medical and Rx Plan options * Dental and Vision Plan options * Employee Assistance Program (EAP) * Flexible Spending Accounts (FSA) for medical and dependent care * Life Insurance and AD&D * Short-Term and Long-Term Disability * Accident, Critical Illness, and Indemnity Insurance * ID Theft Protection * Comprehensive 401(k) retirement plan with company match * Profit Sharing Plan based on annual profitability * Long-Term Care Insurance * Vacation, Sick, Personal & Volunteer Time * Company Paid Holidays * Tuition Aid Program