**Position:** After Sales & Quality Specialist **Job Description:** **What You'll Be Doing** + To manage after sales service for defined customers and resolution of quality issues, according to agreed service levels and defined business processes. + Manage suppliers recalls + Manage internally and externally scrapping request + Develop and maintain relationships with customers/suppliers and participate to meetings with customer/suppliers. + Manage defective inventory + Manage credit and re-bill request from other department **What We Are Looking For** + Minimum 3 years of customers service experience, similar industry background is highly preferred. + Process driven and very strong in problem solving. + High level of ownership and accountability for assigned tasks. + Great team player. + Good communication skills suitable for both internal and external communities. + Willing to work in a challenging and multicultural environment. + English mandatory both verbal and written. **What's In It For You** At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. + Medical Insurance + Performance Bonus + Paid Time Off + Special/Extra Leave + 5-Day Work Week + Growth Opportunities + And more! **What's In It For You** At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. + Medical Insurance + Life Insurance + Performance Bonus + Paid Time Off + Special/Extra Leave + 5-Day Work Week + Growth Opportunities + And more! **About Arrow** **Arrow Electronics, Inc. (NYSE: ARW),** an award-winning Fortune 109 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of USD $33.11 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com. Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/. For more job opportunities, please visit https://careers.arrow.com/us/en. **Location:** CN-Shanghai, China (11/F BM Intercontinental BC) **Time Type:** Full time **Job Category:** Business Support Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.