After Sales service EngineerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

After Sales Service Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work of low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality service to satisfy customers. You will also showcase your expertise by displaying clear understanding of sense of urgency and care in your own area of responsibility.The work model for the role is: #Li - OnsiteThis role is contributing to the Motion Traction Division in Vadodara, India.You will be mainly accountable for:•\tContributing to customer satisfaction by executing service work according to customer order and expectation•\tClear understanding of sense of urgency and care in the direct area of re-sponsibility Performing entry-level field service tasks•\t identifying technical problems and makes analysis through remote or on-site activity in service categories and products for which they are certified to perform•\tPreparing material lists needed for service activity and ensuring that all ma-terials, parts and equipment are available and at the appropriate quality for service activities•\tPreparing all documents and customer reports to be signed by the customer representative and utilize all relevant tools

Qualifications for the role

\tBE/Btech Degree in Electrical/Mechanical with 5-8 years of experience in After sales service for Traction products like Traction Motors, converters etc.\tTroubleshooting simple equipment failure and makes recommendations to avoid repeating the problem in the future.\tProactively execute work on a first-time-right approach with customers, ensuring the job is done on time and of high quality.\tAssisting with warranty and return inspections\tMust have Knowledge of SAP system transaction

More about us

ABB Traction is a leader in traction technologies, driving innovation in rail and e-mobility. Our propulsion, auxiliary and energy storage solutions contribute to making transportation more sustainable, while saving energy every day. Our people and culture are the foundation of our success. We all together make the difference for our customers every day.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory