The Afterhours Consultant is responsible for assisting the Recruitment Consultants in the branch through active call handling, simultaneous record/database updating, and email management that requires effective multi-tasking skills to ensure all job orders are filled in quickly.

Purpose

As an Afterhours Consultant, you will:

Manage virtual reception for our client, which includes but is not limited to, handling inbound and outbound calls, responding to emails to immediately address the concern Address all associated admin tasks like updating the record (roster) and the system diligently Contribute to team efficiencies by accomplishing the related task, as required

Your daily tasks will include:

Assist clients in their job requests such as Job Orders or Shift Queries Coordinate with clients and Branch Consultants with regards to job orders, absences, tardiness, and replacement of candidates As requested by Branch Consultants or clients, contact and place preferred candidates Update clients on a candidate who confirmed and who needs a replacement Cancel candidates as requested by Branch Consultants Fill in the vacant orders by contacting available candidates Create placements, update client card and candidate card using the client’s existing system Initiate calls to complete candidate’s confirmations/attendance for client rosters Ensure the database is always updated Complete candidates’ availability checks in preparation for consultants to do the roster Screen resumes and book interviews as required Conduct Reference Checks of the candidates Screen candidates to check suitability on the job orders Run virtual reception for offices as required Deal with candidate’s pay queries Liaise with Branch Consultants in a professional and timely manner Complete tasks and email requirements in a timely manner Collaborate well with the team by assisting in completing all other tasks as needed Perform other duties as assigned by the client and/or management.