**Job Title** Aftermarket Customer Care Manager **Job Category** Marketing **Job Description** **Put a LIFT in Your Career!** Hyster-Yale Material Handling (HYMH), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for **Aftermarket Customer Care Manager** to join the team **.** HYG designs, engineers, manufactures, and distributes a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, dealers, suppliers and employees for over 90 years. Hyster-Yale is looking for a self - driven & energetic **Aftermarket Customer Care Manager** to join the Team at their **Sydney office in Prospect, NSW** . This position is critical in supporting customers through the lifecycle management of our trucks from order to replacement, ensuring customer satisfaction and retention, and growing parts and service revenue and profit for HYMH and our dealers through providing exceptional customer experiences. This position requires strong communication, customer service, sales, and sales management skills coupled with an understanding of service management and process/operations management. We must manage both the customer and dealer relationships to ensure ease of doing business for both as well as value delivery to our customers. Our goal is to nurture, grow, and retain long-term, mutually value-added business relationships that benefit HYMH, the customer, and the distribution network. **The key accountabilities for this role are:** + Understanding parts sales trend and opportunity and getting the best strategies in place to enhance sales and growths. + Working with marketing to develop appropriate campaigns for the market and working with pricing to ensure items are well priced for sales and profitability. + Liaising with the Regional PDC and Local 3PLs for supporting regional parts sales by adhering to SLA and market needs. + Ensure the customer receives the best possible support from order to replacement. + Build and maintain strong relationships with customers understanding their needs and aligning with the proper solutions to provide exceptional customer service. + Through customer centric approach, act as a customer and dealer advocate by gathering feedback, monitoring customer satisfaction metrics, and relaying insights to relevant teams. **This role will suit someone who has:** + Business Degree in Sales, Administration / Engineering. + 7-10+ years’ experience in leadership sales/ operations positions, service, training and working with dealer development. + Materials Handling industry/ heavy machinery exposure is preferred, not mandatory + Strong communication, customer service, and sales management skills + Strong stakeholder management. If the role looks interesting to you, apply on the link below and send us your profile. **Job Type** Permanent **Time Type** Full time **Work Hours** 40 **Travel Required** **Location** HY Asia Pacific Australia Sydney **Address** Unit 1, 23 Rowood Road **Post Code** 2148 **Field-Based** No **Relocation Assistance Available** No