A position at FTI can be the answer to your future career. In this role, you’ll be part of a progressive national leader in electrical planning, engineering, technology and energy services. FTI enables employee growth and success through industry-leading training and development, utilization of the latest industry technologies, and an uncompromised focus on safety. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package that boasts everything from paid training and tuition reimbursement to an award-winning wellness program.

The Aftermarket Manager will support the Excellerate Products division of FTI. This role will develop and execute programs for aftermarket services, including customer support, parts sales, and service contracts. This role will also oversee the development and implementation of warranty programs, product support policies, procedures, and best practices. This role will work closely with the product management, engineering, sales, service, procurement, and marketing teams to ensure customer satisfaction and business financial goals are met.

MINIMUM REQUIREMENTS

Education: Bachelor’s degree in Business, Engineering, or a related field. Master’s degree and/or additional technical certifications are a plus.

Experience: Minimum of 5 years of experience in aftermarket management, preferably in the industrial electrical or data center sector.  Proven track record of driving sales growth and customer satisfaction.

Travel: 10-15%

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday through Friday. However, work may be performed at any time on any day of the week to meet business needs.

KEY RESPONSIBILITIESDevelops and implements aftermarket sales strategies to achieve business financial targets.Manages the service and warranty execution to ensure timely and effective resolution of customer issues.Builds strong relationships with customers to ensure satisfaction and foster long-term loyalty.Identifies and pursues new aftermarket sales opportunities, including parts, service, and upgrades.Oversees inventory management to balance availability with cost efficiency.Leads, mentors, and develops a team of service and sales professionals to achieve company goals.Conducts market research to stay informed of industry trends and competitive offerings.Develops and implements strategic plans to grow the aftermarket segment of the business.Prepares and manages the aftermarket budget, ensuring financial targets are met.Produces regular reports on aftermarket performance, customer feedback, and market conditions.Identifies and advises on key product data required to improve warranty management or aftermarket sales .Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

SURGE your career forward!
Employees at FTI grow faster because they are a part of a nationally leading team of electrical planners, engineers, designers, electricians, and business professionals.

Your Personal Growth: Build your career path by taking advantage of our industry leading training and leadership development programs.

Leverage Technology: Our virtual design and build programs that offer the latest in robotic total stations, 3D scanning, virtual and augmented reality and drone surveillance and assessment.

Uncompromised Safety: When we see others in our space averaging 2.7 safety rating and ours average .42, you know that we value you and your safety above all else.

We offer competitive, merit-based wages; career path development and flexible and a robust benefits package that boasts everything from paid training, tuition reimbursement and a top-notch wellness program.

We pride ourselves on a “Ground up Growth” mentality that puts you in the spotlight. Becoming a member of the FTI team means you’ve officially put yourself in the driver’s seat of your career. Through our career development and continued education programs, you’ll have options to position yourself for success.

FTI is a “Merit to the Core” organization, and we pride ourselves on our ability to reward and recognize top performers.

BENEFITS ARE THE GAME CHANGER
FTI enriches the lives of its employees through industry-leading total rewards. Our compensation, benefits, time off, and wellness programs are designed to reward individual results that create team success, improve financial security for our employees and their families, and encourage healthy lifestyles. As an eligible employee*, your programs include:

Medical, Dental, Vision, and Prescription Drug Insurance

Company-Paid Life and Disability Insurance

Flexible Spending and Health Savings Accounts

Award-Winning Wellness Program and Incentives

401(k) Retirement & 401(a) Profit Sharing Plans

Paid Time Off

Performance Incentives/Bonuses

Tuition Reimbursement

And so much more!

*Regular/Full-Time Employees are eligible for FTI benefit programs.

We stand strong in our values as we work to Create World-Class Opportunities to Succeed through:

Uncompromised focus on keeping people SAFE.

Building TRUST in everything we do.

REDEFINING what’s possible.

Rewarding individual results that create TEAM SUCCESS.

If you’re ready to learn more about growing your career with us, apply today!

Faith Technologies, Inc. (FTI) is an Affirmative Action Employer/Equal Opportunity Employer. FTI will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older. Faith Technologies, Inc. will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30.