Aftermarket Solutions Engineer
ITT
**About ITT:**
At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion.
+ **Motion Technologies:** (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets.
+ **Industrial Process:** (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts.
+ **Connect and Control Technologies:** (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.
**Position Summary**
The primary role of the Pro-Solutions Sales Engineer is to promote & sell ITT aftermarket services and products & provide local Engineering support to the End User delivering commercially attractive & problem solving solutions to the End Users of rotating equipment. They will also act as the conduit providing liaison between the local ITT teams and central Engineering support. The Pro-Solutions Engineer performs technical activities such as on-site assessments, root cause analyses, provision of standard upgrade proposals and delivering presentations. The role requires knowledge of established rules as defined in ITT standards and all other relevant international standards. Pro-Solutions Engineers should maintain personal awareness of current technological advances in pump improvement techniques. They will have good interpersonal and communication skills and project a professional and confident air in front of customers. They will provide guidance and instruction to fellow Engineers in relation to rotating equipment problem solving.
**Essential Responsibilities**
+ Identify and pursue attractive upgrade & aftermarket opportunities
+ Transforming the aftermarket opportunities passed on by the end-users team to purchase orders, the current end-users team will help the candidate to get introduced into targeted sites, will help him by passing on critical feedback or information whenever available
+ Provide engineering and technical support for the selling and execution of service, repair and upgrade activities
+ Have knowledge of, and be able to apply, established International as well as internal ITT standards
+ Meet deadlines on assigned activities
+ Provide assistance to sales force & Pro-Shop operations, as well as customers, to develop the work scope required in solving equipment problems through pump & system modifications & upgrades
+ Work with Pro-Specialist Engineers and ITT Centres of Excellence, Product & Engineering Specialists, using corporate technology to determine customized solutions to complicated pump problems
+ Collect site data to assist team efforts in troubleshooting and Root Cause Analysis activities
+ Assist in Continuous Improvement Process (CIP) efforts to develop & implement process improvements which continuously enhance performance & service to the customer
+ Demonstrate market knowledge of pricing and competitive trends relating to service & repair and upgrade services
+ Mentor and oversee training of other developing Engineers
+ Establish & maintain close working relationships with all other Pro-Services personnel to promote the company’s best interests
+ Establish and manage all technical and commercial aspects of technical solutions associated with rotating equipment and deliver these recommended solutions in the form of technical/commercial proposals in a timely manner
+ Assist in the preparation and delivery of technical presentations promoting ITT's technology & application expertise
+ Assess the potential commercial prospects of aftermarket technical requests
+ Provide Pro-Shop Engineering teams with recovery and improvement recommendations based on equipment strip inspection reports
+ Visit End User sites to explain and convince customers of the technical and commercial benefits of ITT Upgrade offerings
+ Develop and strengthen customer relationships through routine, proactive and professional interactions
Connect With Us! (https://careersen-itt-inc.icims.com/jobs/13562/aftermarket-solutions-engineer/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834443231)
**Job Locations** _SA-04-Dammam Second Industrial City_
**ID** _2024-13562_
**Category** _Sales_
**Position Type** _Employee_
**Telecommute** _No_
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