“Our cars take care of your play list, tell you the speed limit, and make your phone calls. #Lovingthetechnology.”

If you have the attitude to make it happen, TrustFord is for you. We're driving the standard in customer care. Our commitment to giving honest advice that people can trust, nothing is too much trouble for our customers. Whether you join us in a customer service, sales, admin, technical or operational role, you'll benefit from great career prospects and rewards in a company that's investing in its future and your development.

What a great time to join Trust Ford as Regional Aftersales Development Manager reporting to the Aftersales Director. Supporting Aftersales Teams within Service, Parts & Smart to be their very best and deliver industry leading customer satisfaction and profits. You will work closely with an each business within the region to support General managers in Aftersales Excellence, be brilliant at the basics and support the teams to excel each day. This role will require experience in the following areas Management Accounts, KPI’s complex problem solving, ability to manage a busy schedule and deliver on your daily, weekly and monthly objectives. You will require an advanced understanding of Keyloop and Aftersales. You'll work closely with the Dealership, Aftersales, IT & Training teams.

Additionally contributing to profit, volume and customer experience.

Are you customer focused? Do you have good presentation skills? As this is a regional role, are you willing to travel? Do you have experience in Aftersales Management? Have you got a successful track record at senior level?

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply online. 

In addition to receiving a competitive salary, for the right candidate this position will offer: 

Industry leading package  33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Pension Scheme & Life Assurance Company Car Ford Privilege vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for.  We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.

For your first 5 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone.  We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds. 

To request any adjustments, please ask this during the application stage or contact the Recruitment Team.

Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers.  If we need agency assistance then we will contact agencies from our Preferred Supplier List.  Any speculative CVs we receive will not be accepted as an introduction.