REQ ID: 127654
JOB TITLE: Aftersales Process Programme Lead
SALARY: £45,600 - £55,000

POSTING START DATE: 17/01/2025

POSTING END DATE: 31/01/2025
LOCATION: Gaydon  

 

In a commercial role at JLR, you can reimagine the future of modern luxury. In teams focused on extraordinary customer experience, sustainability and forward-thinking. You’ll work alongside strategically-minded problem-solvers supporting the transformation of our iconic house of brands – Range Rover, Defender, Discovery, and Jaguar – and our heritage-rich JLR Classic range. Becoming a proud creator of the exceptional starts here.

 

WHAT TO EXPECT

 

Jaguar, a brand renowned for its iconic heritage, is undergoing an exciting transformation. As part of our Re-Imagine strategy, we are repositioning Jaguar as a modern luxury brand with a fully electric car portfolio. This shift presents an incredible opportunity to join us as we redefine the customer journey and provide a world-class experience for our clients.

 

We are seeking an exceptional individual to join our Client Experience team within the Jaguar Brand.. This role is pivotal in shaping the future strategy and delivering an unparalleled luxury client experience. You will have the opportunity to work across a variety of areas, including aftersales, strategic planning, operational delivery, and client relationships, contributing to the brand’s future direction and growth.

 

As part of your role, you will work closely with the Jaguar leadership team to define and launch products and experiences that align with the expectations of Ultra High Net Worth (UHNW) and High Net Worth (HNW) clients. You will be responsible for designing and implementing processes that ensure our customers receive a seamless, premium experience that matches Jaguar's luxury standards.

 

KEY RESPONSIBILITIES & ACCOUNTABILITIES

 

Your responsibilities will include understanding the principles behind modern luxury client experiences, developing and trialing innovative propositions, and managing the roll-out of these experiences globally. You’ll collaborate with internal and external stakeholders, including the JLR Centres of Excellence, to bring these concepts to life and deliver a truly exceptional service that enhances client satisfaction and brand loyalty.

 

This role requires a unique combination of skills, including project management, business strategy, and a deep understanding of luxury brand dynamics. You will be responsible for creating business cases, developing processes, managing performance metrics, and identifying opportunities for continuous improvement. Your work will have a direct impact on Jaguar's long-term success, as you help build strong, lasting relationships with our clients and ensure their needs are met in every aspect of the Jaguar experience.

 

If you have a passion for luxury brands, an entrepreneurial mindset, and a track record of successfully managing complex projects in a high-stakes environment, we want to hear from you. Join us in this exciting phase of transformation and be part of a team that’s shaping the future of Jaguar.

 

WHAT YOU’LL NEED

Knowledge, Skills and Experience

 

Management of projects from conception to launch, and then programme management and continual improvement once bedded in Demonstrable experience in working with clients / end users to understand their problem statements and being able to simply translate these to technical teams to cost and deliver against. Experience in problem resolution, being able to take away problems and manage multiple stakeholders to come to a successful resolution. Effective interpersonal and relationship building capability / influencing and stakeholder communication skills, both written and verbal Strong commercial acumen with the capability to construct and deliver business cases Capable of seeing the 'bigger picture' and thinking strategically

 

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

 

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. 

 

Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role – but you're interested in where it could take you – we still encourage you to apply. We believe in people's ability to grow and develop within their role – it’s what makes living the exceptional with soul possible.

 

JLR is committed to equal opportunity for all.