Description We are hiring an Agency Delivery and Trade Analyst to join the Mortgage Capital Markets Agency Delivery and Trade Settlements team. The Agency Delivery and Trade Analyst is responsible for delivering closed, held for sale mortgage loans to respective agencies (primarily FNMA, FHLMC, GNMA) for securitization and issuance in Agency MBS pools. This role will also be highly involved in trade entry and settlement, processing a broad array of transactions into the trade risk management system from TBA forwards to MBS sales to Futures & Options. Due to the sensitive and complex nature of this material, this position requires exceptional attention to detail and the ability to precisely follow documented, established procedures regarding loan certification, MBS pooling and settlement best practices. Primary responsibilities include + Responsible for delivery of all loans allocated by Secondary Marketing for industry sales to agencies such as FNMA, FHLMC and GNMA. Basic knowledge of agency and custodial guideline requirements strongly preferred. + Responsible for reviewing, analyzing and correcting mortgage loan data errors to ensure MBS collateral information integrity while adhering to Capital Markets securitization delivery deadlines. + Responsible for entering trades into the risk management system, allocating pools to trades, reconciling daily transactions, and coordinating the settlement of mortgage-backed securities with Wall Street Dealers. + Manage the creation and distribution of TBA trade assignments as needed. + Manage all trade confirms and ensure that broker dealers provide timely and accurate responses. + Support the securitization pooling process to facilitate planned settlement cadence while tracking and managing specific collateral delivery strategies, especially with respect to specific agency collateral goals. + Communicate with trading and risk management teams to ensure maximum pooling execution efficiency and trade settlement accuracy. + Build loan delivery analytics and prepare and distribute daily, weekly, and monthly reporting. + Work closely with other groups to provide direction, input, and support regarding resolving loan data errors. These areas include, but not limited to: Post Closing, Citizen’s document custodian & settlement agent, Agencies & investors, Finance, and Servicing. + Must be flexible with the ability to multi-task while producing accurate, high-performance results. + To be successful in this role, the candidate must have a natural analytical way of thinking and be very detailed oriented. Qualifications, Education, Certifications and/or Other Professional Credentials + Prior, successful experience working in a fluid, complex, deadline-driven environment highly valued. + Advanced Excel experience entailing extensive use of financial, lookup and logic functions; prior experience with VBA highly preferred. + Experience with SQL is preferred. (Will accept experience with another coding language in lieu of direct SQL experience) + Functional proficiency with Tableau highly valued + Prior mortgage experience, preferably in capital markets, secondary marketing, or loan delivery with a sound understanding of home mortgage products and processes. + Strong analytical and communication skills + Bachelor’s Degree Hours & Work Schedule + Hours per Week: 40+ overtime as needed + Work Schedule: Monday – Friday (This position is located in Glen Allen, VA) Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 03/10/2025