This role is categorized as hybrid. This means the successful candidate is expected to report to GM Global Technical Center- Cadillac Tower three times per week, at minimum.
Job Summary:
The Agency Relations Assistant Manager will be responsible for overseeing the day-to-day operations of the agency while fostering strong relationships with Brand teams and other stakeholders. This role requires a strategic thinker with excellent communication skills and a passion for delivering exceptional support and guidance to the teams.
Key Responsibilities:
Operational Management:Oversee daily operations to ensure efficiency and effectiveness.Develop and implement operational policies and procedures.Monitor performance metrics and optimize processes to improve efficiency.Guide and provide agency solutions for the brand teams, business units and their marketing needs.Monitor and adjust scopes quarterly to meet the brand business needs and agency resource management.Partner with GM Purchasing to manage agency, partnership, and creative production contracts.Partner with budget management to align scopes with agency fees while optimizing marketing budget framework.Relationship Management:Build and maintain strong relationships with brand teams and agencies, understanding their needs and objectives.Serve as the primary point of contact for brand teams and agencies, addressing inquiries and resolving issues.Conduct regular check-ins and gather feedback to enhance team satisfaction.Integrate with GM Purchasing to develop contracts and agency compensation models that drive effective solutions and produce resource efficiencies.Hold on-going dialogue with agency partners to understand the pulse of their business.Work closely with the Brand Campaign Leads and the Advertising Managers.Production Management Oversee the end-to-end production process managing the tier 2 bid process and operations.Learn and utilize the tools GM uses to help us benchmark our business to find efficiencies (Prodigy, Ariba, Production estimates, XR reports).Become an expert on the tools and processes to manage consistency of production across General Motors.Team Collaboration:Collaborate with cross-functional teams to ensure alignment on agency projects and initiatives.Provide guidance and support to team members, fostering a positive and productive work environment.Assist in training and onboarding new staff.Reporting and Analysis:Prepare reports on operational performance and marketing excellence metrics.Analyze data to identify efficiencies and opportunities for improvement.Present findings and recommendations to senior management for improvement and savings.Strategic Planning:Contribute to the development of strategic plans to enhance agency growth and brand efficiency.Schedule and manage Quarterly Business Reviews with brands and agencies.Additional Job DescriptionESSENTIAL QUALIFICATIONS/REQUIREMENTS
Bachelor’s degree in marketing or related field 5+ years of marketing/ad agency experience required; diverse marketing industry experience preferred. Broad marketing skillset and ability to effectively collaborate across functions. Effective communication and interpersonal skills; with ability to build and maintain relationships internally and externally. Strong business affairs knowledge and organizational skills.Capability to devise processes that enhance organizational efficiency.Self-starter who takes initiative, values continuous learning, and collaborates effectively with others. This job may be eligible for relocation benefits. GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join UsWe aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits OverviewThe goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.