Position Summary:

This position is part of a direct consumer outreach sales organization, where the sales agent is the first point of contact for guest calling into our contact center. Agent is responsible for utilizing sales techniques to finalize sales on one call. Position is also responsible for servicing the direct guests as well as, exceeding their expectations during each call. This position strictly handles inbound calls, including up until the time the guest sails. Agent will be accountable for strategic revenue, conversion, operational and customer service target month to month. 

Essential Duties and Responsibilities:

Effectively evaluate guest needs and identify products that best fit the guests needs; providing sales recommendations for our products on all Sales calls and correctly creating accurate reservations

Servicing existing reservations according to guest requests and in accordance with existing business rules

Providing one call resolution on all calls

Responsible for working with other departments to assist guest in securing accurate information and finalizing their reservation

Applying customer service standards in all guest interactions as defined by the business

Responsible for correctly capturing pertinent information and payments during all interactions with guests

Responsible for maintaining brand standards when handling guest inquiries

Responsible for ensuring guest inquiries are consistently handled in an efficient manner within set call handling times.

Performs other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.

 

 

Qualifications:

Previous sales experience

Prefer at least 1 year of phone sales experience

 

Knowledge and Skills:

Ability to use sound judgment and qualifying questions to effectively maneuver through the sales booking process.

Apply effective sales technique to address all guest concerns and secure the sale on one call.

Must consistently demonstrate effectiveness in building relationships and discovering what motivates the guest to buy.

Ability to relate to guests, and respond to the guests concerns and desires.

Ability to bridge across the sales process by using key sales techniques.

Ability to use clear, professional and precise communication with the guests about all details of their vacation according to brand standards.

Ability to display the highest degree of personal integrity and take responsibility for personal and professional growth.

Must adhere to assigned schedule and all applicable CVP objectives and goals.

Computer knowledge and skills required.