Welcome page Returning Candidate? Log back in! Agent, Marketing & Training-Support Now Job Function Help Desk Position Type Entry-Level Requisition ID 2025-18178 Posting Location : Location US-GA-Atlanta Overview

Support Now is an essential sub-department of Field Operations. The Chick-fil-A HELP program provides support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.

Business Services Agent, Support Now – Restaurant Support provides front-line support to Chick-fil-A
Restaurants in the following areas: Facilities & Equipment, Marketing, Supply Chain, Payroll/Treasury, Supply Central, and Restaurant Training; Level I Analysts look for ways to serve, get answers, and solve problems in a timely manner for our Operators, Team Members and each other.

If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities Earned an Associate’s degree or actively enrolled in undergraduate four-year degree (Bachelors) programProvide an effortless customer experience to make it easy for Restaurants to get answers and solve problems Utilize ticketing system to communicate and thoroughly document issues and opportunities Manage ticket queue daily to make sure all tickets are updated, communicated, and resolved effectively Answer questions and resolve issues related to marketing, payroll, facilities & equipment, supply central, restaurant training, supply chain and treasury Keep informed of new campaigns and rollouts impacting restaurants Utilizing KCS methodology, contribute to the knowledge base by flagging, editing and creating articles Follow all Standard Operating Procedures Advocate for the restaurant and own issues until completion Attend and pass all required training to adequately support the platforms and restaurants Support departmental goals such as Quality, Customer Satisfaction and other key metrics Adhere to published schedule and maintain excellent attendance Minimum Qualifications 0-2 year's work experience Working knowledge of Microsoft Office Ability to work independently with minimal supervision Must be able to type at least 40 wpm  Preferred Qualifications Bachelor’s degree in Information Technology; Computer Information Systems; Business, Marketing Degree or related field 0-2+ years Help Desk/Call Center experience Customer service experience Hospitality and/or Chick-fil-A restaurant experience, a plus Knowledge: topics and information that are applied directly to the performance of work such as: Generally accepted servant leadership principles Knowledge and understanding of Chick-fil-A’s corporate Core Four Principles and Corporate
Purpose Proficient with Word, Excel, PowerPoint Skills: technical or manual proficiencies that are learned through job training such as:Analytical skills and problem-solving Accountability Adaptability Outstanding verbal and written communication skillsAttention to details and good documentation skillsGood interpersonal skills Abilities: The capacity to apply knowledge and skills as well as characteristic attributes such as: Ability to use good reasoning to interprets dataBuilding strong relationships and motivating others Self-motivator, works well under pressure and able to multi-task Decision-makingAbility to manage workload Minimum Years of Experience 0 Travel Requirements 10% Required Level of Education Associate's Degree Preferred Level of Education Bachelor's Degree Submit Resume ApplyApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed
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Chick-fil-A, Inc. is an equal opportunity employer that values diversity and inclusion. We make employment decisions on the basis of qualifications, merit and business need. It is and has been the policy of Chick-fil-A to ensure that all individuals are provided equal employment opportunities without regard to disability. Accordingly, Chick-fil-A will make reasonable accommodation(s) for the physical and/or mental limitation(s) of an otherwise qualified individual with a disability - whether an applicant or current employee - unless an undue hardship would result. If you believe you may require a reasonable accommodation due to a disability in connection with your application and/or the hiring process, please contact staffselection@chick-fil-a.com as soon as you realize this need. Application FAQs