Company Description

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your familyFree meals at our on-site employee restaurantLearning programs through our Academies designed to sharpen your skillsGreat Medical and Dental benefits, 401K, Direct Deposit etc.Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
Job Description

You are the beginning of an exceptional guest experience. As a Restaurant Reservations Coordinator at the Fairmont Scottsdale Princess, you will make our guests feel welcome and reflect the exceptional dining experience to come when they arrive!

Answering multi-line phone system and provide guests information on resort and activitiesConsistently offer exceptional, friendly and engaging serviceEnsure the best selection for the guest and ensure revenue is maximized through suggestive selling techniquesRecommend property dining outlets and assist guests with information and special requestsBook restaurant reservation requestsFacilitate taking guest room delivery ordersAccurately input data into proper systemsAcquire extensive knowledge of the premisesCommunicate in a clear and effective manner
Qualifications
Ability to speak with a smileGuest focused personality is essential; experience is an assetAptitude in resolving issues with a customer-focused orientationProficiency in English; multilingual is a plusExcellent communication skillsPolite and confident with a great deal of patienceAbility in multitasking and time-managementAptitude in resolving issues with a customer-focused orientationExperience working with point of sale systems, booking platforms, and Microsoft OfficeFamiliarity with Microsoft Word, Outlook and Excel preferredAttention to detail is a must as well as being very organizedTake initiative to complete tasks that need to be done
Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS