**At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.** We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: **Client. Team. Win. Innovate.** We actively look for prospects who: • Are passionate about client success. • Enjoy collaborating with others. • Strive to exceed expectations. • Move boldly in the quest for superior and best in market solutions. **Job Description:** Mission : Vous serez en charge de répondre aux demandes des clients par téléphone (appel entrant ou sortant), web (email ou chat) et courrier. Vous contribuez également au maintien de la satisfaction client en répondant aux demandes administratives des clients relatives à leurs contrats, factures. Vos principales missions seront : Traitement des dossiers dans SFDC, SAP, Flame + Traitement back office ET inbound : demande client arrivant par appels entrant, courrier ou email, ou dossiers créés en interne (par autre département) + Traitement de dossiers niveau 1 et niveau 2 + Analyse du dossiers, mise en place des corrections, et communication avec le client (par appel ou email si client ne répond pas). + Gestion du dossier pour les corrections en interne, et suivi avec le client avant de procéder à la fermeture du dossier par appel ou par email. + Promotion de l’enquête de satisfaction + Prise d’appel entrant **We will:** • Provide the will: opportunity to grow and develop your career • Offer an inclusive environment that encourages diverse perspectives and ideas • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally **(** **P** B Live Well ) Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace. All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.