The Agent Development Specialist is a dynamic, self-motivated agent coach whose primary responsibility is to help our agents live exceptional lives. This position will work with the Branch Vice President, Growth Manager and Agent Development Manager across a district of offices, executing a system of new and existing agent training that will support the success of our sales associates. This is achieved by being a subject matter expert in all the company business building and industry tools, supporting our agents in being CB ready, hosting one on one and small group training and supporting the leaders with agent recognition.

This position will primarily support the Coldwell Banker, Hillsborough NJ office; with travel to the Bedminster, Basking Ridge, and Warren offices as needed. 

Responsibilities:

Production Power

· Provide 1:1 training as requested to our agents on our company tools and systems (sales building tools)

· Host small group training sessions on our sales production tools, social media best practices, personal branding, listing marketing, etc. Always steering the agents to use our tools to support these areas.

· Champion the use of our affiliated support partners and reinforce the value with all our agents (in tandem with District Leadership).

· Present at every sales meeting. Training/promotion of company tools, marketing ideas, best practices, etc.

Culture of Awesomeness

· Support the District Leadership with in-office agent recognition events.

· Support the District Leadership as needed with potential recruits and showcasing the company value proposition.

· Work with Regional Marketing to support and promote regional marketing events (i.e Clients for Life)

· Be a customer service champion for all agents, employees and vendors that use our offices. This includes operation with a “concierge” mentality and being prepared to support our agents with what they need each day.

Other Responsibilities:

· Managing office social media accounts (Facebook, Instagram, X, etc.)

· Help maintain physical office space.

Qualifications:

· 3 or more years customer service experience required

· NJ Broker License required. Prior Real Estate industry experience required. 

· Strong understanding of Microsoft Office (Word, Outlook, PowerPoint, etc.) and ability to learn other online tools and software

· Proficient and skilled in social media applications including Facebook, LinkedIn, X, Instagram, company web pages, MLS

· Ability to communicate with different audiences to convey messages successfully and to change gear quickly to support different customers

· Ability to multi-task, prioritize and be flexible with changing business needs in a team environment as well as manage deadlines and time constraints.

· Customer focused, delivery oriented, good team member, values honesty and integrity

· Creative problem-solving and critical thinking skills.

· Exceptional customer service skills and communication skills (both verbal and written).