Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

At Sprinklr, we’re looking for an experienced coach to help transition our existing work practices to a full embrace of agile methodology, from the top down. The agile coach will mentor and guide our employees in how to figure out the best solutions for their specific departmental challenges. This person will analyze our organization’s existing infrastructure and implement improvements to help streamline processes and create efficiencies. Ultimately, the agile coach will play a key role in long-term strategy across the business, helping our teams deliver better products in a faster, more efficient manner. 

Objectives of this role 

Work with project teams to assess current systems and processes and design a strategy for adopting agile best practices 

Guide teams in how to stay on track with agile techniques, fine-tuning their approach to ensure that overall strategy is being met 

Lead agile workshops for developer and functional teams, as well as for key stakeholders 

Promote a culture of continuous improvement, setting goals and milestones and assigning responsibility 

Drive cultural change by championing an agile mindset, and ensure the organization is adhering to industry best practices 

Own the maturity assessment charter for the teams and align/adapt  the processes towards business agility goals. 

Responsibilities 

Facilitate learning and development among employees through individual and team coaching 

Coach senior managers in agile practices to ensure adoption of best practices from the top down 

Communicate agile principles, scrum practices, and overall operating model across the organization 

Champion the use of metrics and other objective measures by teams 

Undertake follow-ups with cross-functional members to ensure projects are on track and goals are being met 

Maintain objectivity regarding issues and how to troubleshoot them by applying agile principles 

Hold stand-up meetings with cross-functional teams to review status 

Manage the scrum managers, in alignment with the product goals and team maturity states. 

Support teams in determining resource allocations to maintain agile practices and ensure smooth project delivery. 

Required skills and qualifications 

Bachelor’s degree in Computer Science, Business, or a related field. Advanced degree preferred. 

5+ years of experience in Agile coaching, with at least 3 years managing or leading a team of Scrum Masters. 

Proven track record of successfully implementing and scaling Agile practices in a complex, fast-paced environment. 

Extensive experience with Agile frameworks such as Scrum, Kanban, Lean, and SAFe. 

Strong leadership, coaching, and mentoring skills. 

Excellent communication, facilitation, and conflict resolution abilities. 

Ability to influence and drive change across all levels of the organization. 

Proficiency in Agile tools such as Jira, Confluence, and other relevant software to build a scaled up view across projects. 

Strong analytical skills with the ability to use data to drive decisions 

Preferred Certifications: 

Certified ScrumMaster (CSM) 

Certified Agile Coach (ICP-ACC) 

SAFe Program Consultant (SPC) 

Professional Scrum Trainer (PST) or equivalent. 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.