Cigna Healthcare’s International Health business is committed to strengthening our Agile operating model to best execute and deliver against our strategic priorities.  As part of this transformation, we are seeking an Agile Product Owner to join us to support one of the existing digital Global experiences Scrum team. This is an excellent opportunity to join our evolving Agile Product Management team as we shape our agile framework across our international business.

The Agile Product Owner will be responsible for owning the product backlog, including communicating the end user requirements, defining user acceptance criteria for requirements, and prioritizing and managing the backlog.  The role represents the “voice of the customer”, ensuring that the team is working on stories that maximize business value and deliver necessary functionality to our broker partners. The individual will work with multiple stakeholders to determine the business and technology objectives for their team and ensure solutions deliver tangible business value. 

The Product Owner will be responsible for understanding internal stakeholders and end users deeply and must synthesize information from multiple sources to ensure backlog readiness and quality.  The individual must exercise considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives.  Ideal candidate must possess a broad base of skills and knowledge spanning technology, the individual health insurance business, user experience design, and agile development practices.  In collaboration with the Product Manager, the individual will act as a liaison between business stakeholders and technology to set business objectives, communicate capability requirements, and establish roadmaps based on business priorities and optimizing value. 

The role will collaborate closely with the Scrum Master and UX / UI experts to guide the teams towards successful delivery.  The Product Owner will decompose features into user stories for the development team and has ownership over ensuring stories are prioritize and planned to optimize pace and value within the Program Increment.  Individual will also work closely with Change Readiness, Subject Matter Experts, and Key Stakeholders to ensure business areas are ready for the changes as capabilities are developed and released to end users.

Key Responsibilities:

Collaborates with stakeholders to ensure alignment between business strategy and product development effortsCollaborates with Product Manager and Portfolio Managers to ensure backlogs align to business and product roadmapsHas final decision-making authority on acceptance criteria for product functionsMaintains and refines the inflow of work to the team (product backlog)​Responsible for decomposing features into user stories and acceptance criteriaEnsures stories clearly communicate customer/stakeholder needs to the Scrum team; work with team to clarify stories as necessarySets and communicates the team’s scope for the current iterationAssesses business value and prioritizes all stories to ensure work focuses on those with maximum value and aligns with strategyCollaborate with UX/UI teams to ensure the customer voice is embedded at all stages of the product delivery cyclePartners with the Product Managers by contributing to story mapping and brainstorming activities to prepare and decompose work for teamsEnsures the outcome and value is clearly defined and communicated to support technical assessments of solutions with the development teamWorks closely with cross-functional teams to validate product hypotheses and make data-informed decisionsMust be aware of other work being completed within the Release Train so that they can help teams proactively manage risks and dependencies and propose optimal solutionsUnderstands and supports inter-team dependencies and escalates prioritization issues when necessaryClearly communicates release timing and delivery dates to Product Management, Portfolio Leads and Key StakeholdersWorks closely with their Scrum Master to understand progress to plan, identify blockers and paths to resolutionReports outward on progress against PI objectives and is accountable for JIRA reporting quality  Supports UAT and business readiness activities to ensure new capabilities deliver expected value for internal and external stakeholders

Required skills and experience:

7+ years of overall experience required for external candidatesExperience in individual health insurance industry preferredBachelor’s Degree requiredStrong English language skills requiredKnowledge of agile methodology requiredExperience working in JIRA tool or an equivalent preferredBoth technically deep and business savvy enough to interface with cross-functional partnersProven ability to develop strong working relationships and establish a high level of credibility across functional and lines of businessHigh attention to detail and proven ability to manage multiple, competing priorities simultaneouslyDemonstrates strong decision-making skills and problem-solving techniquesDemonstrates ability to work independently and as part of a collaborative team in a fast paced and changing environmentStrong adaptive capability; ability to approach problems pragmatically and creatively in the phase of changing circumstances, resources and directionStrong analytical skills and proficiency in using data to inform product decisions and measure successSome degree of flexibility to work with International Health stakeholders across multiple regions and time zones

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.