Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job CategoryTechnology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range$96,400.00 - $159,100.00

Target Openings1

What Is the Opportunity?Travelers is seeking a highly motivated and results-oriented Agile Product Owner/Specialist to join our Salesforce (SF) Center of Excellence (CoE) team. In this critical role, you will play a pivotal role in driving the success of the Salesforce platform across the organization. You will collaborate closely with the SF CoE leadership and key stakeholders to design and execute on operational, training and communications priorities that enhance user experience, optimize business processes and maximize the value of our Salesforce investments.What Will You Do?Platform Support & Optimization: Assist in managing the Salesforce platform’s day-to-day operations, including troubleshooting and resolving issues. Ensure platform governance standards are integrated into day-to-day operations. Monitor compliance with established policies, assist in resolving governance-related platform issues, and recommend optimizations to maintain platform health. Training & User Enablement: Lead the development and execution of training programs for Salesforce teams across the organization, ensuring they are equipped to maximize the platform’s features. Contribute to the design of governance-focused training programs. Lead efforts to educate Salesforce users and administrators on governance standards, best practices, and compliance requirements to ensure consistent adherence across teams. Documentation & Communication: Maintain documentation of processes, updates, and best practices, and communicate relevant information to stakeholders. Assist in maintaining and updating documentations including processes, policies, and best practices. Communicate requirements and updates to stakeholders, ensuring alignment with organizational standards and priorities. Maintain and further develop centralized hub.  Reporting & Analytics: Provide regular reports on platform performance, usage trends, and user feedback to inform continuous improvement. Prepare reports analyzing data on SF platform usage, compliance trends, and adherence to policies. Provide insights and recommendations to inform continuous improvement of practices. Effectively manage a backlog of SF CoE deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.Understand and implement SF CoE goals and strategy, ensuring alignment with its vision; Articulate the goals and strategy effectively to key stakeholders and team members.Act as voice of the end-user; have a deep understanding of and respond to customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.Inform and participate in business readiness; understand the impact of change, implement the approach to manage adoption and mitigate resistance.Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.Partner with CoE leadership and stakeholders to effectively communicate resources required to achieve defined business outcomes.Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.Perform other duties as assigned.What Will Our Ideal Candidate Have?Bachelor’s degree preferred.At least 2-3 years of hands-on experience working with Salesforce, in roles such as Salesforce Administrator, Developer, or Consultant.Proven experience in leading a Salesforce CoE or similar strategic initiative.Strong project management experience, preferably with PMP or Agile methodologies certifications.Salesforce certifications are a plusStrong analytical and problem-solving skills.Excellent communication and interpersonal skills.Proficiency with data management and reporting tools.Adaptable and open to change in a fast-paced environment.Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the teamInfluence: Ability to influence behaviors of leaders and without traditional hierarchy.Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audienceCollaboration: Expertise working with others in a cross-functional multi-team environment.Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.

What is a Must Have?Two years of work experience in related field required.

What Is in It for You?Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. 

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.