Join our dynamic team to advance agile methodologies, fostering innovation and high-quality solution delivery in a collaborative environment.

Personalization and Customer Insights is a portfolio of products that connect people to the financial products and services that best fit their needs. We are committed to our transformation journey and are at the forefront of creating innovative, multi-channel personalized experiences that are easy to use and best-in-class. We are passionate about the future of technology and our ability to always deliver excellence.   

As an Agility Senior Associate in Customer Acquisition and Marketing Platforms (CAMP), you will contribute to the team by guiding and supporting solution delivery teams in adopting and adapting agile practices throughout the product development lifecycle. Leveraging your advanced knowledge of agile principles you will facilitate group discussions, decision-making processes, and collaborative activities to build continuous improvement and high performance. Your expertise in coaching, communication, and leadership will enable you to effectively manage complex projects, foster a culture of innovation, and enable the successful delivery of high-quality solutions.

Job responsibilities

Facilitates the adoption and adaptation of agile methodologies within teams and provide guidance, training, and support to propel continuous improvement and high performance Creates an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts Enables agile project delivery by facilitating the prioritization of tasks and managing resources to effectively address complex situations to achieve project goals Analyze and interpret policies, identify key barriers, and apply your critical thinking skills to address challenges within the product development lifecycle Fosters a culture of testing and high quality software & provide audit and governance on the testing practice within the scrum team Participates in the broader testing and testing automation community in order to drive the strategy, share best practices, and improve the overall quality and testing disciplines Facilitates scrum events including but not limited to; daily scrum, refinement, planning, review, and retrospective Coaches the product owner to ensure the team is aligned with the product vision, product backlog, sprint goals, and other necessary information to produce the desired outcomes  Understands the customer and their needs by getting feedback to drive product development and maintaining a healthy backlog  Protects the team from churn by driving velocity improvements, lowering defect density, promoting more frequent deployments  Assumes ownership role in the team and has shared accountability with the team on delivery and continuous improvements 

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in a relevant domain, with a focus on guiding teams to adopt agile methodologies and practices Demonstrate a comprehensive understanding of multiple product development lifecycle stages, methodologies, and best practices Demonstrate proficiency in facilitating group discussions, decision-making processes, and collaborative activities within teams to achieve product goals Showcase proficiency in agile delivery and agile approaches, with a developing ability to coach teams and strive for continuous improvement and high performance Demonstrates complete end to end ownership of the quality of the application  Ability to use and analyze data/organizational metrics to identify trends, demonstrate progress and identify opportunities for the team  Working knowledge of collaboration tools such as JIRA, Confluence, Share Point 

Preferred qualifications, capabilities, and skills

Bachelor's degree or equivalent experience with 3+ years as a quality engineer along with 3+ years of experience as Agility Lead in an Agile development desired