It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionThe Governance Risk Compliance (GRC) supports the newly established AI Governance Committee within the Global People team. This is a pivotal role to ensuring the organization's adherence to regulation and internal policies, managing risk, and maintaining a robust AI for HR governance framework. Responsibilities include guiding and supporting the assessment and mitigation of risk in AI for HR use cases, monitoring compliance with applicable AI laws and regulations, and assisting in the development of strategies to enhance AI for HR governance practices
Key Roles and Responsibilities
Develop, enable, and ensure execution of AI risk assessments and evaluation of incoming HR vendor products and internal custom AI development in partnership with Enterprise GRC teamsProvides guidance and support to the Digital Technology team and internal AI governance teams to ensure AI for HR GRC requirements are represented in ServiceNow’s AI compliance and AI inventory toolsPartner with technology, research, and GRC teams to expand, monitor, and maintain the Global People team’s methodologies and technical capabilities for detecting, mitigating, and eliminating bias within AI modelsReview governance, risk, and compliance policies and procedures and partner with relevant teams to update/supplement for HR AI use caseSupport the governance, risk, compliance, and legal teams in the drafting, maintaining, and updating AI use policies and procedural documentsSupport the Global People product tech development lifecycle through evaluating AI use cases, guiding the risk assessment and mitigation processes, and supporting audit activitiesAdminister internal reviews, Prepare AI governance, risk, and compliance reports, and advise on risk mitigation measuresPlans, manages, and organizes AI GRC activities for the Global People teamSupports the development and maintenance of broader governance, risk, and compliance functions within the Global People teamSupport internal audit processes conduct internal audits and reviews at regular intervals to ensure that compliance procedures are regularly followedPartner with and support enablement and compliance functions through the creation of workshop and training materials to ensure employees are knowledgeable on the organization’s AI policies, regulations, and processesStay up to date on ever changing AI regulatory landscape and ensure Global People AI strategy maintains alignmentQualificationsTo be successful in this role you have:
10+ years working in a risk or compliance role focused on HR technologySolid understanding of current AI technology landscape and capabilitiesCCEP, NIST, or ERM certificationsExperience building up a governance, risk, or compliance program is preferredRisk Management: actively identifying and mitigating potential compliance risks, assess their impact, and develop strategies to mitigate themRegulatory Knowledge: Extensive knowledge of both AI and HR regulatory landscape internationallyCollaboration: Designs and drives governance strategy in partnership with key leadersEthical Decision Making: Analyzes situations and make decisions aligned with the company's and external ethical code and expectations in the AI spaceInvestigative Skills: Conducting thorough investigations into risk and compliance issues, gathering evidence, and documenting findingsAttention to detail: Carefully reviewing documentation and data to ensure accuracy and compliance with regulationsLeadership and influence: Promoting a culture of ethical conduct by setting a positive example and encouraging ethical behavior within the organization.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional InformationWork Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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