General Information Req # WD00077938 Career area: Cloud Computing Country/Region: China State: Tianjin City: 天津（Tianjin） Date: Wednesday, February 5, 2025 Working time: Full-time Additional Locations:  * China - Tianjin - 天津（Tianjin） Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

工作职责

负责海外智能客服机器人的产品运营工作，确保运营关键绩效指标（KPI）的达成。跨团队沟通与协调，推动人工智能产品运营规划的实施与落地。持续优化运营流程和方法，协助实现全球运营 KPI 目标。负责海外智能客服机器人项目的日常运营，包括但不限于：KPI 监控：实时跟踪关键绩效指标，及时发现并解决问题。案例审核：定期审查客服案例，确保机器人回答的准确性和专业性。周运营会议：组织并参与每周运营会议，总结经验、分享成果、协调资源。答案优化：根据客户反馈和运营数据，持续优化机器人回答内容。语料收集：收集和整理客户问题和反馈，丰富机器人知识库。优先考虑具备视频制作经验的候选人，用于制作产品推广、培训等相关视频内容，提升产品影响力和用户体验。任职要求

教育背景：本科及以上学历，计算机、市场营销、传媒等相关专业优先。工作经验：1-3 年相关工作经验，有智能客服或人工智能产品运营经验者优先。技能要求：熟练掌握数据分析工具，如 Excel、SQL 等，能够通过数据驱动运营决策。具备良好的跨团队沟通能力，能够与产品、技术、市场等多部门协作。熟悉智能客服机器人工作原理和运营流程，了解自然语言处理（NLP）技术者优先。熟练掌握视频制作软件（如 Adobe Premiere、After Effects 等）者优先。语言能力：英语流利，能够熟练使用英语进行书面和口头沟通，具备良好的跨文化沟通能力。其他要求：具备较强的学习能力和适应能力，能够快速掌握新知识和新技能。细心且有责任心，注重细节，能够确保运营工作的高质量完成。具备良好的团队合作精神，能够积极主动地参与团队活动和项目协作。 Additional Locations:  * China - Tianjin - 天津（Tianjin） * China * China - Tianjin * China - Tianjin - 天津（Tianjin）