Job title: AI Support Engineer
Work Location: Chennai
Experience: 3-5 years
Education Qualification: Bachelor’s Degree

Required Skills:

Provide technical support for AI platforms, tools, and services across development, staging, and production environments. Monitor system performance, availability, and reliability using observability tools (e.g., Prometheus, Grafana, ELK). Troubleshoot and resolve platform issues related to infrastructure, APIs, data pipelines, and model deployment. Collaborate with DevOps and Engineering teams to implement automation, CI/CD pipelines, and infrastructure improvements. Maintain documentation for support processes, known issues, and resolution steps. Ensure compliance with security and data governance policies. Participate in on-call rotations and incident response activities. Assist in onboarding new users and teams to the AI platform. Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply

Name(Required) Email(Required) Phone(Required)Describe a production incident you resolved in an AI service.(Required)How do you triage and reproduce customer-reported AI issues?(Required)What monitoring and observability setup do you use for AI systems?(Required)How do you handle data privacy, security, and explainability when assisting customers with AI issues?(Required)Which metrics, logs, and traces do you rely on, and how do you set alerts?(Required)Current Location:(Required) Attach Resume(Required)Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

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